Junior Application Support Engineer

Key Responsibilities

• Support

  Billing & Wallet activities, including application monitoring,

  testing, releases, dry runs and production/hypercare support.

• Perform

  first-level troubleshooting and validation, including log checks, issue

  tracking, test evidence preparation and escalation.

• Support

  project and operational readiness activities, including documentation, SOP

  updates and operational handover.

• Coordinate

  with application, middleware and client partner teams to resolve issues

  and support smooth delivery.

• Assist with

  deployment preparation, release validation and post-release monitoring.

• Ensure

  timely reporting and follow-up on incidents, issues and operational

  activities.

Person Specifications

• Diploma or

  Bachelor's Degree in IT, Computer Science, Software Engineering or a

  related field.

• 3-5 years of prior experience in a similar field.
• Basic

  understanding of application support, software testing, databases, logs

  and troubleshooting.

• Exposure to

  SQL, Linux/Unix, middleware or application monitoring tools is an

  advantage.

• Good

  communication, coordination and problem-solving skills.

• Willingness

  to support after-hours activities, including releases and production

  support when required.

• Able to

  mobilise at short notice.

• Exposure to

  telecommunications, billing, wallet or enterprise application environments

  is preferred.

• Proactive,

  responsible and willing to learn in a fast-paced operational environment.

Vendor Submissions - 12 months