(Services) Technical Director

The Job in Short

As a Technical Director, you are the technology leader of a strategic client account - or a portfolio of accounts - with end-to-end ownership of the technical success and quality of our solution delivery. You work in close partnership with Delivery and Sales Leaders, ensuring that our clients not only go live successfully, but continue to thrive and scale with confidence.

You have the technical breadth and depth to drive solution designs with architects, partner closely with engineering leaders and lead from the front when needed during complex technical challenges or critical incidents. You set the tone for engineering excellence, while ensuring the right technical team structures and accountabilities are in place to deliver at scale.

Throughout the client journey, you are the primary technical contact and trusted advisor, seamlessly navigating between technical deep dives and high-stakes conversations with CIOs and executives. You are able to zoom-in to details to work hands-on with architects and engineering leaders when needed. You bring clarity, confidence, and commitment to every interaction while shaping outcomes.

Meet the job

• Take full technical ownership of the client accounts, acting as the technology leader across all workstreams. 
• Accountable for the technical success of the account from pre-sales through implementation, production readiness and post go-live evolution.
• Use your technical and product expertise to define and drive our clients’ technical strategy.
• Become an internal advocate of the client and bring the voice of the customer into the rest of the Backbase organization
• You identify opportunities for the customer to have better product adoption, provide guidance on best practices for custom components, and help the client align their requirements with our R&D roadmap
• Collaborate closely with the Technical Support, Product Engineering, and Project Implementation teams at Backbase to ensure successful implementations of the Backbase product.
• Partner with Delivery leaders to create delivery plans that balance time to market and quality needs.
• Ensure technical quality and compliance with platform best practices across all squads, raising the bar for engineering practices and delivery standards. You guide and influence Engineering leaders to achieve this.
• Act as the technical face of Backbase towards the client’s senior stakeholders, from engineering teams to CIO-level conversations.
• Serve as a role model by being hands-on when needed - unblocking technical issues, supporting squads, and ensuring progress. You lead Architecture Review Boards, review solution designs and govern decisions.

How about you

• Overall experience of 10+ years and 5 years of  management experience with solid technical background, including experience in software and systems architecture;
• You have led enterprise-grade software delivery, preferably in financial services or regulated industries;
• You have experience with most of our technology stack: Java, Spring, Maven, Gradle, Angular, Kotlin, Cloud Deployments, Docker, Kubernetes (on-prem, cloud) and Swift. Having a cloud certification (e.g. Azure Certified Solutions Architect) is a plus;
• You thrive in high-stakes environments, leading from the front during escalations and aligning cross-functional teams under pressure.
• You have a deep understanding of DevOps, CI/CD, Observability and SRE practices   and you ensure operational excellence is part of delivery.
• You have excellent communication and stakeholder management skills, equally comfortable with engineering teams and CXOs.
• You are passionate about building strong engineering cultures, mentoring teams, and setting a high bar for engineering excellence.
• You hold a Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent relevant industry experience.
• You are fluent in English