Senior Delivery Manager, Asia PBWM

Job Description

Purpose of the role

To manage change projects that help the organisation achieve its strategic objectives, while ensuring that projects are delivered on time, within budget, in control and in compliance with regulatory requirements and internal policies and procedures.

Accountabilities

• Management of change projects within the organisation, ensuring that they are delivered on time, within scope, budget, and to the required quality standards.
• Development and management of project plans that outline the scope, objectives, timelines, and resource requirements for change projects.
• Communication with stakeholders, including senior management, project teams, and external partners, to ensure that they are informed about project progress and that their needs and expectations are being met.
• Management of project teams, ensuring that they are properly resourced and that they have the necessary skills and expertise to deliver on project objectives.
• Management of project budgets, ensuring that projects are delivered within the agreed budget.
• Creation of reports on project progress to ensure that proposed solutions are delivered on time and within budget.
• Management of project risks, ensuring that risk, assumptions, issues and dependencies are identified, assessed, and mitigated as necessary.
• Facilitation of change management activities, including training and communication, to ensure that change projects are successfully implemented and embedded in the organisation.

Director Expectations

• To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide..
• They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
• Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
• Escalates breaches of policies / procedure appropriately.
• Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
• Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
• Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
• Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
• Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
• Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
• Negotiate with and influence stakeholders at a senior level both internally and externally.
• Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
• Mandated as a spokesperson for the function and business division.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Role Summary:

As the Director-level Senior Program Director for Personal Banking & Wealth Management (Asia), you will spearhead the region’s most critical cross-functional transformation programs with unwavering focus on client-centric innovation and tangible business outcomes. Based in Singapore, you will drive execution excellence across complex initiatives-leveraging agile and hybrid delivery methods to align Asia-wide transformation efforts with local strategic priorities. You will be an individual contributor and leveraging skills and knowledge across functions. You will foster a collaborative “team-of-teams” culture, uniting diverse functions and geographies to ensure disciplined program delivery, shared ownership, and a razor-sharp focus on execution.

Key Requirements:

• Transformation Leadership & Execution: Proven track record in leading large-scale, cross-functional transformation programs from strategy through execution. Deep expertise in applying agile project management and change management practices to deliver complex initiatives on time and within scope, with clear evidence of driving measurable improvements in business performance and client outcomes.
• Strategic & Client-Centric Mindset: Strong strategic thinking and business acumen - able to translate high-level vision and COO priorities into actionable roadmaps and simple, compelling management briefings. Brings a relentless client-centric focus, ensuring that transformation efforts enhance customer experience and create value for the business.
• Cross-Functional Collaboration: Exceptional stakeholder management and influencing skills across functions, regions, and seniority levels. Adept at breaking down silos and convening diverse teams (Operations, Technology, Product, Risk, Compliance, etc.) into a unified ‘team-of-teams’ environment. Skilled at building consensus, balancing competing priorities, and driving collective ownership of outcomes without relying only on formal authority.
• Execution Rigor & Governance: Disciplined approach to program governance and risk management, ensuring that all transformation initiatives adhere to the firm’s standards, regulatory requirements, and budget/time commitments. Strong attention to detail in tracking progress and financial performance, with the ability to promptly identify and address risks or roadblocks, keeping transformation programs on track and aligned with both regional and local business objectives.