Director Operations
Confirmed on the employer's own hiring board on Nov 8, 2026. First seen by Alion on Nov 6, 2026. BCD Travel scores A on the Alion truth index.
Shape what's next with BCD
Director Operations (Remote)
Full time, United States
In this role, you will drive our centralized service strategy by ensuring our services continue to best meet the needs of BCD Travel and our customers. You will be responsible for defining and designing processes for these teams that best support our evolving operational service strategy including both shared and dedicated support teams.
What You'll Do
Set the department goals and direction to support the achievement of the organization's goals
Communicate and educate commercial and operations teams on the scope of work, service strategy, and deliverables
Manage all aspects of the operation budget, including forecasting and budget planning, and performance against budget
Provide effective succession planning, career development support, and retention of team
Apply industry knowledge to provide direction on best practices, identify and implementation of operational improvements
Manage KPIs, coach, mentor and develop teams to ensure optimal performance to goals
What You'll Bring
Prior experience leading a customer service organization
Thorough knowledge of the travel industry, fares, and markets
Excellent oral and written communication skills in English
Ability to manage multiple tasks effectively simultaneously
Ability to lead - setting direction, developing teamwork and collaboration, and achieving results through others
Capable of problem-solving - anticipating, analyzing, and resolving issues at both a strategic and tactical level
Through knowledge and proficiency in Microsoft Office applications
Why you’ll love working here
Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.
Meet BCD
BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.bcdtravel.com.
Get to know us by exploring our career site and checking out our social media:
What’s in it for you
Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Work at the forefront of travel technology and help shape the future of business travel
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated
Work From Anywhere opportunity for 60 days per year
At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Director Operations is between $100,000 and $125,000. The actual pay depends on your skills, qualifications, experience and geographical location.
This position requires flexibility regarding work schedules. Assignments may include day, evening, overnight, weekend, and holiday shifts as determined by business needs. While the company will comply with applicable laws regarding reasonable accommodations, candidates should understand that preferred schedules and ongoing shift modifications may not be available.
Ready to shape what’s next? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [email protected].