CMD & Process Manager - Commercial

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Ready to take the next step in your career?

We value our talented associates and strive to provide development opportunities to our own colleagues whenever possible before recruiting external talent for open positions. If you feel this opportunity is right for you, we encourage you to apply!

Our people make all the difference in our success.

As part of the GBS Quote-to-Cash (QTC) organization, the Customer Master Data (CMD) & Process Manager - Commercial is responsible for ensuring high-quality CMD and effective commercial process governance across EMEA. This role serves as a key link between QTC process owners, master data teams, commercial teams, and enabling functions to drive data integrity, process standardization, compliance, and continuous improvement. By leading initiatives in data quality, process optimization, governance, simplification, and digital transformation, the role enables efficient sales, order management, invoicing, and revenue recognition while supporting business growth and operational excellence.

Key Responsibilities:

1. Commercial Customer Master Data Management

• Manage customer master data flows, impacting commercial processes end-to-end including customer creation, maintenance, hierarchy management, and related workflows.
• Drive data standardization and simplification across regions and business units.
• Assess the impact of data changes on upstream and downstream business processes and systems.
• Facilitate alignment between business stakeholders, process owners, and system teams.

2. Continuous Improvement & Transformation of Commercial CMD

• Lead strategic initiatives focused on improving data quality, operational efficiency, and user experience.
• Identify opportunities for automation, harmonization, and process optimization.
• Support business transformation programs, system implementations, and integration projects.
• Develop sustainable solutions that reduce complexity and improve long-term governance.

3. Stakeholder Management

• Act as the primary point of contact between commercial functions, master data teams, IT, customer service, and other key stakeholders.
• Influence decision-making through data-driven recommendations and business case development.
• Facilitate governance forums, working groups, and cross-functional workshops.
• Drive adoption of new processes, tools, and ways of working.

4. Reporting & Performance Management Commercial CMD

• Establish and monitor relevant data quality and process performance metrics.
• Create dashboards, reports, and executive summaries for leadership.
• Identify trends, risks, and improvement opportunities through data analysis.
• Provide regular updates to leadership teams and governance bodies.

5. Customer Master Data Stewardship Support

• Support the CMD Owner in leading the CMD Steward community and executing the CMD strategy across the commercial organization.
• Act as an operational partner to CMD Stewards by providing expert guidance, training, and escalation support for CMD governance, standards, and processes.
• Foster collaboration, knowledge sharing, and consistent implementation of best practices across the steward network to strengthen data quality, compliance, and business value.

Education:

• Bachelor’s degree or equivalent experience in Business Administration, Information Systems, Finance, or a related field.
• Master’s degree preferred.

Experience:

• Significant experience in Customer Master Data, Commercial Operations, Business Process Management, or related functions.
• Demonstrated experience driving process improvement and governance initiatives.
• Experience working in complex, matrixed, and global organizations.
• Strong understanding of customer lifecycle processes and commercial operations.

Technical Skills

• Experience with ERP platforms such as SAP.
• Knowledge of CRM solutions such as Salesforce.
• Strong analytical skills with experience using reporting and visualization tools.
• Advanced proficiency in Excel and data analysis tools.

Leadership & Behavioral Competencies

• Strategic thinker with strong problem-solving capabilities.
• Excellent stakeholder management and influencing skills.
• Ability to lead cross-functional initiatives without direct authority.
• Strong communication and presentation skills.
• Results-oriented with a continuous improvement mindset.
• Ability to navigate ambiguity and drive organizational change.

Preferred Experience

• Customer Master Data governance within a multinational environment.
• Commercial Excellence, Order-to-Cash (O2C), or Quote-to-Cash (QTC) processes.
• Data governance frameworks and master data management practices.
• Project management and change management experience.

Required Skills

• Strong experience in Customer Master Data, Commercial Operations, Commercial Excellence and/or Business Process

Management

• Strong understanding of customer lifecycle and commercial processes
• Demonstrated experience with process improvement, standardization and governance
• Strong analytical and problem-solving skills
• Advanced Excel and data analysis capabilities
• Experience with CRM systems, ideally Salesforce
• Strong stakeholder management and influencing skills
• Ability to translate commercial/business requirements into processes, data requirements and sustainable solutions
• Ability to lead cross-functional initiatives without direct authority
• Strong communication and presentation skills
• Experience working in a complex, matrixed, international organization
• Ability to navigate ambiguity and support business/process transformation

Preferred / Optional Skills

• Direct experience in Customer Master Data governance
• Experience with customer hierarchies, segmentation or commercial customer structures
• Experience in Commercial Excellence, O2C or QTC
• Knowledge of data governance / Master Data Management frameworks
• Experience with reporting, dashboards and visualization tools
• Project management and/or change management experience
• Experience with automation, system implementations and integration projects
• Experience working with or supporting a data steward network

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it is no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape BD’s evolution while making a meaningful impact.

To find purpose in the possibilities, we need people who can see the bigger picture and understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you will discover a culture where you can learn, grow, and thrive-and find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving-skills that are essential in the fast-paced healthcare industry. For most roles, we require a minimum of four days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements as indicated in the relevant job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visithttps://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

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At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under " Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

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