Supervisor

Join our team as a Supervisor

We're looking for a motivated, organised and customer-focused individual to join our Damp & Condensation Team as a Supervisor. You'll play a key role in ensuring the effective delivery of housing repairs and maintenance services by leading operatives, coordinating workloads and maintaining high standards of quality, safety and customer service.

This is an excellent opportunity to make a real difference by helping us provide safe, quality homes for our customers while supporting a high-performing team to deliver essential repair services.

Key Responsibilities

• Lead and manage a team of operatives to ensure services are delivered efficiently and effectively.
• Plan and allocate work to maximise productivity and service performance.
• Carry out quality checks and monitor completed works to ensure standards are met.
• Liaise with customers regarding repairs, site arrangements, complaints and service issues.
• Work closely with colleagues, contractors and stakeholders to achieve service delivery targets.
• Conduct risk assessments and ensure compliance with Health & Safety requirements.
• Maintain accurate operational and performance information and reports.
• Support continuous improvement initiatives and contribute to the development of policies, procedures and systems.
• Deliver toolbox talks and promote safe working practices across the team.
• Manage matters relating to employee wellbeing, attendance and performance.
• Promote Equality, Diversity and Inclusion in all decision-making and interactions.
• Identify and report Health & Safety concerns and share learning opportunities across the service.

What you'll need to succeed

Essential

• Ability to plan, lead and manage an operational team.
• Strong communication skills, both verbal and written.
• Excellent customer service skills and the ability to build positive relationships with customers, colleagues and stakeholders.
• Strong organisational skills, with the ability to prioritise workloads and meet deadlines.
• Ability to perform effectively under pressure.
• Good digital skills, including Microsoft 365 applications.
• Good IT skills and experience using a range of business systems.
• Commitment to Equality, Diversity and Inclusion.
• Full UK driving licence.
• Commitment to continued professional development.

Desirable

• Previous line management experience.
• Experience working within a repairs and maintenance environment.
• Knowledge of the building industry and Health & Safety legislation.
• Housing sector knowledge.
• A solution-focused approach to problem solving.
• Understanding of value for money principles and service performance.
• Health & Safety awareness.

What we offer

• Competitive salary and benefits package
• Generous annual leave entitlement
• Pension scheme
• Learning and development opportunities
• Employee wellbeing support
• A supportive and inclusive working environment
• Opportunities to develop your leadership skills and career
• Meaningful work that helps improve homes and communities

Applying Instructions

If you are interested in this role, please click'Apply Online' to upload your CV and supporting statement.

In your supporting statement, please provide examples demonstrating how you meet the essential and desirable criteria outlined in the Role Profile and Person Specification. Shortlisting decisions will be based on this information.

We welcome applications from people of all backgrounds and experiences. If you sharour values and are passionate about delivering excellent customer service, we'd love to hear from you.

As a Disability Confident employer, we are committed to providing reasonable adjustments throughout the recruitment process and employment. Please let us know if there is any support we can provide.

Ready to play your part? View the Role Profile Here

Salary: Grade 5 - (£39,772 - £44,237)