IT Delivery Manager - Insurance Domain
First seen by Alion on Nov 2, 2026. Behind Force Tech Solution scores B on the Alion truth index.
The Role :
Anoud is hiring an Operations Delivery Manager to own end-to-end delivery of our Insurance product implementation for onshore/global clients, working out of our Chennai offshore team.
This is an application implementation delivery role - the person will lead product configuration, rollout, and go-live delivery for insurance clients, not infrastructure or platform operations.
Strong stakeholder management is core to this role, as the person will be the primary bridge between onshore business/client stakeholders and the offshore implementation team.
Key Responsibilities :
1. Insurance Product Implementation & Delivery Management :
- Own end-to-end delivery of Insurance product implementations - configuration, testing, UAT, and go-live.
- Ensure implementation delivery consistently meets agreed SLAs, OLAs, KPIs, and client expectations.
- Establish clear ownership, accountability, and governance across implementation and engineering teams.
- Monitor delivery performance, identify implementation risks, and initiate corrective actions.
- Drive delivery maturity through standardization, automation, process improvement, and implementation best practices.
- Ensure business-critical product rollouts have appropriate coverage, documented procedures, and escalation mechanisms.
- Maintain a strong focus on delivery quality, client satisfaction, and product reliability.
- Provide regular management reporting covering implementation health, risks, issues, and improvement initiatives.
2. Stakeholder Management :
- Act as the primary offshore point of contact for onshore/global client stakeholders and leadership.
- Lead client and internal governance calls, presenting delivery status, risks, and outcomes with clarity and confidence.
- Build and maintain trusted, long-term relationships with client stakeholders across business and technology.
- Own escalations end-to-end - fast resolution, transparent and proactive communication.
- Manage expectations across multiple stakeholder groups (client, onshore leadership, offshore delivery team) simultaneously.
3. Team & People Management :
- Manage and grow team leads and implementation/delivery managers.
- Own capacity planning and resource allocation across implementation projects.
- Build a culture of ownership and accountability; support career growth and succession planning.
4. AI-Enabled Delivery :
- Actively use AI tools in day-to-day delivery work - reporting, status updates, documentation, risk analysis, and productivity tasks.
- Champion the adoption of AI-assisted workflows within the delivery team to improve speed and quality.
- Comfortable evaluating and recommending AI tools that can streamline implementation and operational processes.
5. Reporting :
- Own weekly/monthly implementation reporting : SLA adherence, delivery timelines, quality, risk status, and client feedback.
Required Experience :
- 12 - 16 years in IT Delivery Management, Implementation Management, or Insurance Technology Delivery.
- 6 - 8 years specifically managing offshore delivery/implementation teams reporting into onshore/global stakeholders.
- Mandatory : Experience delivering Insurance product implementations (policy admin, claims, underwriting, or related insurance platforms).
- Proven, demonstrable strength in stakeholder management - client-facing experience is essential, not just internal team coordination.
- Comfortable using AI tools daily as part of delivery workflow (reporting, documentation, analysis).
- Demonstrated ownership of delivery governance and KPI reporting.
Required Skills :
- Insurance Product Implementation, Application Delivery Management, Stakeholder & Client Management, SLA/OLA Management, Delivery Governance, Team Leadership, Capacity Planning, Risk & Escalation Management, Process Improvement, AI-Assisted Delivery Practices.
Preferred Certifications :
- PMP (Project Management Professional) - Preferred for strong project, delivery, planning, risk, budget, and stakeholder management capabilities.
- ITIL 4 Foundation / Managing Professional - Preferred for service management, incident, problem, change, and governance experience.
- PRINCE2 Practitioner - Preferred for structured project governance and delivery controls.
- Agile / Scrum certification - Desirable for Agile, DevOps, and product-oriented delivery environments.
Skills
IT Project Delivery, Delivery Management, Insurance Apps, UAT, AI Tools, Prince2, PMP, Agile