[US] Implementation Leader, EHS Software (Enterprise SaaS)

Implementation Leader, EHS Software (Enterprise SaaS)

Full Time - Remote (US Midwest and East Coast only)

About Benchmark Gensuite

Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, you’ll be helping customers throughout the business community empower informed decision-making, improve employee safety, and lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion. Join us and help make the corporate world better for the planet and better for its employees.

Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses’ sustainability efforts, and help them achieve their ESG goals. With our incredible global team, the collaborative spirit of our subscribers and partners, and the continuous innovation in exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite means you will continuously use and evolve your skills to develop fresh ideas and initiatives.

Benchmark Gensuite Benefits

At Benchmark Gensuite, your hard work is rewarded. We offer annual bonus programs, regular team-building events, and off-cycle reviews to promptly recognize and reward excellent performers. With engaging team activities including happy hours and exciting virtual events, we actively encourage our teams to connect and build a strong, supportive, and fun rapport!. Explore Benchmark Gensuite job openings and come join us as we combine our collective creativity and passion to meet and exceed the expectations of our customers.

About the Role

You'll lead our Anvl Frontline Worker Safety product onboarding for Global and Enterprise customers, through technical configuration, integration, training, and launch. You'll tailor our Anvl solution to each customer's real safety, quality, and operational processes, train their teams to use it, and hand off to our Account Management teams once they're live. You'll also use AI to work faster and deliver better results for customers.

What you'll do:

• Learn the customer's goals, processes, and systems, then document their requirements, success criteria, and KPIs.
• Recommend and configure Anvl workflows that fit how the customer works, sharing best practices along the way.
• Design, configure, and test API-based integrations between Anvl and customer systems, working directly with customer IT and technical teams.
• Plan and manage large, multi-milestone rollouts and keep them on schedule.
• Train customer teams, from field technicians to administrators, so they're confident using Anvl at launch.
• Implement AI-enabled capabilities for customers and guide them on using these tools well.
• Use AI tools in your own work, such as project plans, documentation, configuration, and analysis, and check the output for quality.
• Hand off to Account Management with clear documentation, and report project status and blockers to implementation leadership weekly.
• Share product feedback, customer use cases, and expansion opportunities with Product, Sales, and Marketing.

Who you are: Core competencies

• Customer partnership:Builds trust with people at every level, from field technicians to IT teams to executives, and explains Anvl in terms each of them cares about.
• Teaching and coaching:Explains the product clearly to non-technical users and adjusts the approach until people are confident using it.
• Ownership and accountability:Keeps projects moving, raises blockers early, and sees commitments through to completion.
• Structured project management:Breaks a complex rollout into clear milestones and keeps many moving pieces on track at once.
• Curiosity and learning agility:Digs into how the product works and picks up new tools quickly, including AI tools.
• Sound judgment with AI:Uses AI to speed up work, checks its output for accuracy, and knows when human judgment should take over.

What you bring:

• 7+ years of experience implementing large, complex Enterprise SaaS products, from kickoff through launch
• Familiarity with EHS, quality, sustainability, or connected worker industrial SaaS, and the industries that use them (such as energy, utilities, construction, manufacturing, or field service)
• Hands-on experience configuring SaaS workflows for business customers
• Hands-on experience integrating systems and data flows through APIs
• Experience training customer users on software
• Experience using AI tools in day-to-day work and/or implementing AI-enabled features for customers

Nice to have:

• Basic HTML and experience with diagramming and project management tools
• A bachelor's degree in business or a related field, or equivalent experience
• Experience in a startup or small-team environment

Questions about the position? Please contact our HR Team, at [email protected].