Generative AI Solutions Engineer

Job Description Summary

The position is responsible for supporting the initial design, development and operationalization of enterprise AI agents that serve student success needs.

Working across the organization, the Generative AI Solutions Engineer, supports data governance, quality monitoring, metadata, lineage, tagging, and traceability to trusted sources.

Key Responsibilities:

AI Solutions and AI-Enabled Analytics

• Develop, configure, test, and maintain student, advisor, and staff-facing AI agents using Microsoft Copilot Studio, Azure AI, Microsoft Fabric, and related technologies.
• Translate business use cases into technical requirements, solution designs, data requirements, prototypes, and testing plans.
• Build prompts, workflows, connectors, knowledge sources, integrations, and retrieval-augmented generation solutions using approved institutional data and documents.
• Monitor and troubleshoot enterprise solutions.
• Document AI architecture, data sources, testing results, safeguards, limitations, and responsible AI practices.

Data Quality, Classification, Metadata, and Lineage

• Develop and maintain data quality rules, validation processes, monitoring, and certification of trusted data assets and reports.
• Profile data and investigate errors; coordinate root-cause analysis and remediation.
• Apply and maintain data tags and approved definitions across enterprise platforms.
• Maintain metadata, automated harvesting, synchronization, and end-to-end lineage across systems.

Data Engineering and Operational Support

• Develop, test, monitor, and maintain data integration pipelines, Fabric assets, APIs, and related platform components using approved source-control, testing, deployment, security, and change-management practices.
• Onboard and integrate enterprise data sources, applications, files, APIs, and external services; build and validate extraction, transformation, reconciliation, loading, and automation processes.
• Document mappings, data flows, and operating procedures; troubleshoot pipeline failures, and performance issues.

Reporting and Analytics

• Develop and maintain Power BI dashboards, semantic models, analytical reports.
• Create dashboards that monitor AI performance, adoption, data quality, lineage, metadata, and pipeline reliability

Required Qualifications:

• Bachelor’s degree in computer science, information systems, data analytics, or a related field, or an equivalent combination of education and experience.
• At least 3-5 years of related experience in data integration, software development, analytics, automation, or reporting, and 2 years of experience with AI-enabled solutions.
• Working knowledge of SQL and experience with Python or another relevant programming or scripting language.
• Experience with one or more cloud data, integration, reporting, or automation platforms.
• Experience working with APIs, structured data, data validation, and technical troubleshooting.
• Strong problem-solving, documentation, communication, and collaboration skills, including the ability to translate defined business needs into practical solutions.

Preferred Qualifications:

• Experience with Microsoft Fabric, Azure, Power BI, Copilot Studio, or related Microsoft technologies.
• Experience developing or supporting AI agents, copilots, chatbots, workflow automation, or analytical solutions.
• Familiarity with source control, testing, deployment, data quality, privacy, security, or responsible AI practices.
• Experience working in higher education or with administrative systems such as student, ERP, CRM, or learning management platforms.

Work Environment:

• Typical office setting with extensive sitting and computer work.
• Ability to travel around campus for meetings and other work related duties.

Pay Transparency

At Bentley we offer a “total rewards ” package designed to attract, motivate, retain, and reward our employees. This includes competitive compensation, robust benefits, career development and opportunities, generous paid time off, workplace flexibility and a positive, engaging employee experience. In alignment with the Massachusetts Pay Transparency Act and our commitment to equity and transparency, we’re sharing the salary grade range for this role. The grade range is based on market data and the scope of responsibilities. Final pay will depend on your experience, education, and other relevant qualifications.

Salary Grade Range:

$91,150 - $150,890 per year

If you have questions about the salary grade range or need additional information, please contact us at [email protected].

Bentley University requires references checks and may conduct other pre-employment screening.

DIVERSITY STATEMENT

Bentley University strives to create a campus community that welcomes the exchange of ideas, and fosters a culture that values differences and views them as a strength in our community.

Bentley University is an Equal Opportunity Employer, building strength through diversity. The University is committed to building a community of talented students, faculty and staff who reflect the diversity of global business. We strongly encourage applications from persons from underrepresented groups, individuals with disabilities, covered veterans and those with diverse experiences and backgrounds.