Customer Support Manager

Company Description

Job Description

Echt, Limburg | € 3.343 - € 6.326 | Full-time | Bonus

Ready to take the next step in your career as a Customer Support Manager within an international logistics environment? At our brand-new campus in Echt, you will lead the Customer Support team within our Consumer Product division and play a key role in the onboarding of new customers.

With most of the team already in place, your focus will be on further developing the team, strengthening processes and creating the structure needed for future growth. You will have plenty of room to take ownership, implement improvements and make a real impact from the very beginning.

You'll work in a dynamic supply chain environment with short communication lines, close collaboration and a hands-on mentality. This is a unique opportunity to combine people management, customer relationship management and continuous improvement while contributing to the development of one of the most modern logistics campuses in Europe.

YOUR TASKS

As a Customer Support Manager, you are responsible for leading and developing the Customer Support operation while ensuring strong collaboration between your team, our customers and internal stakeholders.

• Ensure the quantitative and qualitative availability of staff within the Customer Support team;
• Manage, coach and support the Supervisor in the day-to-day management and development of the team;
• Maintain close contact with customers regarding operational bottlenecks and coordinate the actions required to resolve them;
• Act as an escalation point for internal and external stakeholders, including customers, Operations, Account Management and carriers;
• Identify opportunities to expand and further develop the services offered to existing customers;
• Drive continuous improvement by identifying, developing and implementing process improvements together with your team;
• Monitor order management processes across inbound, outbound and transport activities;
• Ensure agreed service levels are understood, monitored and achieved.

YOUR PROFILE

We are looking for a proactive and people-focused manager who enjoys building teams, improving processes and taking ownership in a fast-paced international logistics environment.

• A completed Bachelor's degree, preferably in Logistics, Technical Administration or Business Administration;
• Approximately 5 years of relevant experience, preferably within logistics, medical or production environments;
• Experience in leading teams and participating in or leading projects;
• Strong knowledge of order management processes, including inbound, outbound and transport;
• A proactive mindset with the ability and willingness to identify and independently implement business improvements;
• Knowledge of Supply Chain Management products and services;
• Understanding of customer agreements and the service levels required to meet customer expectations;
• Strong stakeholder management skills and the ability to communicate effectively with customers, colleagues and external partners.

WHAT'S IN IT FOR YOU

At Arvato, you'll have the opportunity to build your career in an international logistics environment where your leadership and expertise can make a real difference. You'll join a growing location where you have the freedom to develop your team, improve processes and contribute to the future success of the operation.

• A gross monthly salary between € 3.343 - € 6.326, depending on your knowledge and experience;
• Performance bonus;
• 25 vacation days plus the opportunity to earn 3 additional "non-sick" leave days;
• The possibility to purchase one additional working week of vacation days;
• Holiday allowance;
• An attractive pension scheme;
• Travel allowance;
• Employee Benefits @ Work (discounts on various products and services);
• Discounts on your gym membership and bike plan;
• An active employee association with informal activities and team outings;
• Plenty of opportunities for personal and professional development within a fast-growing international logistics organization;
• The opportunity to help build the Customer Support operation for a new customer from the very beginning in a brand-new, state-of-the-art logistics campus.

WHAT'S NEXT

Our process is fast and straightforward:

• Phone interview with the recruiter;
• First interview;
• Assessment;
• Second interview;
• Offer.

Job seekers should beware of unsolicited emails from anyone claiming to be a recruiter from Arvato, as job scams are becoming more common. These emails are intended to deceive potential applicants into providing personal information that may be used for criminal purposes.

Acquisition in response to this vacancy is not appreciated.