Ad Operations Specialist, Audio

Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there - as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As the Ad Operations Specialist, Audio at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day - with a supportive community behind you the whole way.

What are we looking for?

BetterHelp is one of the largest Podcast advertisers in the world, and we’ve been hard at work at scaling Radio and Streaming, as well. We’re looking for someone to help us manage and continue to evolve our ad operations for podcast, radio and digital radio advertising strategies in our US and Non-US markets. You are organized and can manage a large amount of moving pieces and deadlines. 

You have experience with advertising operations, preferably in audio. You are knowledgeable on the processes of advertising involving media flighting, creative, campaign launch, and billing/reconciling. You are organized and can help manage information for hundreds of shows from an operational standpoint. You are innovative and utilize AI to improve efficiency where it makes sense, and are open-minded to creating new solutions. You love a challenge and are a great team-player.

What will you do?

• Work alongside the Audio Strategy team by managing all operations as it relates to our podcast, radio and digital radio advertising in our US and Non-US markets. Examples include:
• IO & Budget Management: Process insertion orders by entering the data and information of the buys into our systems, generate PO order #s with the accounting department, and assist with Billing/Reconciling at EOM to ensure all partners are paid correctly and on time.
• Develop & Maintain QA Management: Help ensure that our ads run correctly by utilizing our QA and pixel tools like Podscribe. 
• Compliance: Manage compliance efforts for our channels ranging from brand safety checks on new partners to ensuring all creative is compliance approved, and all shows are adhering to our policies. 
• Help create new workflows and systems in order to keep our department evolving with AI and new tools for management and tracking of documents, information and processes.
• Enjoy great teamwork, have lots of fun, and take pride in building a world-class business that makes a difference in people's lives
• Bring the big ideas

What will you NOT do?

• You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.

Can I work remotely?

Yes. This role can be performed remotely from anywhere in the U.S. While we embrace the flexibility of remote work, we also value opportunities to bring teams together in person for collaboration and connection. BetterHelp covers approved expenses for company-requested travel, and reasonable accommodations are available for employees who are unable to travel.

Requirements

• 3+ years managing ad ops for audio (podcast, radio and/or digital radio) campaigns or offline channels on either the brand, agency or publisher side. 
• Innovative mindset with a knack for improving systems and workflows for efficiency.
• Incredibly organized and efficient with a large number of tasks and deadlines.
• Excellent communication (oral and written), attention to detail, time management and organizational skills
• Positive outlook and ability to work as a team

Bonus (Great to have, but not required):

• Knowledge of audio industry tools like Podscribe and Magellan 
• Experience with Looker and Salesforce
• Experience at a DR/DTC growth brand who buys audio

Benefits

• Remote work with regular in-person bonding experiences sponsored by the company
• Competitive compensation 
• Holistic perks program (including free therapy, employee wellness, and more)
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• The chance to build something that changes lives - and that people love
• Any piece of hardware or software that will make you happy and productive
• An awesome community of co-workers

The base salary range for this position is $65,000 - $95,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2025. Total compensation is based on several factors - including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.

At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.

Notice to Candidates:

BetterHelp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team - please know that we have no affiliation or connection to these situations. We only post open roles on our career page (betterhelp.com/careers) or reputable job boards like our officialLinkedIn orIndeed pages, and all official BetterHelp recruitment emails will come from the domain @betterhelp.com. Our commitment is to ensure a safe and transparent hiring experience for all candidates.  We will never ask you for money, gift cards, or any form of payment during our hiring process, and we will never send money or checks to candidates. If you experience this, it is a scam.