Principal Analyst (Prof 5), Operational Process Analytics & Agentic AI Strategy

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

Job Description Summary

We are seeking an individual contributor, Operational Process Analytics & Agentic AI Strategy to lead the identification, prioritization, and strategic development of AI-driven operational transformation opportunities across the organization.

This role will serve as a bridge between business operations, analytics, automation, and AI execution teams. The ideal candidate combines deep operational process expertise with advanced understanding of Agentic AI capabilities and limitations from a business and transformation lens.

This leader will partner directly with senior stakeholders to evaluate operational pain points, identify high-value AI and automation opportunities, develop business cases, align priorities across organizations, and shape multi-quarter transformation roadmaps. Once initiatives are approved, this role will transition programs into execution teams while remaining accountable for strategic alignment, adoption readiness, and measurable business outcomes.

Over time, this role will expand to lead AI enablement and change management efforts to ensure sustainable adoption of AI-driven workflows and decision-making across the enterprise.

Job Description

Key Responsibilities

AI Opportunity Identification & Process Transformation

• Analyze operational workflows, support models, and business processes to identify opportunities for Agentic AI, automation, and process optimization.
• Evaluate operational inefficiencies, manual dependencies, decision bottlenecks, and scalability challenges.
• Translate business problems into AI-enabled operational strategies and practical implementation opportunities.
• Assess where AI should be applied versus where traditional automation or process redesign is more appropriate.

Strategic Roadmap & Business Case Development

• Build and maintain prioritized AI transformation roadmaps aligned to organizational goals and operational priorities.
• Develop business cases including ROI analysis, operational impact, risk assessment, adoption considerations, and resource requirements.
• Partner with business leaders to balance strategic value, feasibility, implementation complexity, and organizational readiness.
• Influence prioritization decisions across multiple stakeholder groups and competing business demands.

Agentic AI Advisory & Governance

• Act as a strategic advisor to leadership on Agentic AI capabilities, risks, operating models, and implementation considerations.
• Guide leadership teams toward rational, measurable, and business-aligned AI decisions rather than trend-driven adoption.
• Evaluate AI use cases through the lens of architecture, scalability, governance, operational risk, compliance, and workforce impact.
• Act as an SME and business architect to work with Engineering and Enterprise Architecture teams to design architectural frameworks and standards.
• Help establish frameworks and standards for responsible AI adoption within operational functions.

Cross-Functional Leadership

• Partner closely with Operational Analytics, Automation & AI Development, Business Performance Analytics, Application Support, and business operations teams.
• Collaborate with technical execution teams to transition approved initiatives into delivery roadmaps with clear business objectives and success metrics.
• Facilitate alignment across business, technical, and operational stakeholders, including managing challenge and resistance constructively.

Change Management & AI Enablement

• Develop AI enablement strategies that improve organizational understanding, readiness, and adoption of AI-powered workflows.
• Partner with leadership to drive operational change management initiatives tied to AI transformation programs.
• Create communication frameworks, stakeholder engagement strategies, and adoption measurement approaches.
• Help establish long-term AI literacy and operational AI maturity across the organization.

Qualifications

Required Experience

• 8+ years of experience in operational analytics, business transformation, process optimization, management consulting, technical consulting, AI strategy, or related fields.
• Demonstrated experience identifying and driving large-scale operational improvement initiatives.
• Strong understanding of Agentic AI concepts, AI workflow orchestration, intelligent automation, and emerging AI operating models.
• Experience building business cases and influencing prioritization decisions at leadership levels.
• Proven ability to work cross-functionally across business, analytics, operations, and technical teams.
• Strong executive communication, facilitation, and stakeholder management skills.
• Comfortable operating in environments with ambiguity, evolving priorities, and constructive challenge.

Preferred Experience

• Experience in operational AI transformation, automation strategy, or enterprise AI programs.
• Familiarity with support operations, workflow systems, CRM platforms, or enterprise operational ecosystems.
• Experience leading organizational change management or transformation adoption initiatives.
• Exposure to AI governance, risk evaluation, and responsible AI frameworks.
• Experience working with global operational teams and enterprise-scale transformation programs.

Leadership Characteristics

• Strategic and pragmatic thinker who balances innovation with operational reality.
• Strong influencing skills without relying on direct authority.
• Able to challenge assumptions and guide leadership discussions with credibility and data-driven reasoning.
• Highly collaborative with the ability to translate between technical and business audiences.
• Comfortable making recommendations in rapidly evolving AI environments.
• Focused on measurable business outcomes, adoption, and scalability rather than experimentation alone.

Success Metrics

• Identification and prioritization of high-value AI transformation opportunities.
• Business impact delivered through AI-enabled operational improvements.
• Adoption and effectiveness of AI-enabled workflows.
• Executive alignment and roadmap clarity across operational AI initiatives.
• Reduction in operational inefficiencies and manual process dependencies.
• Increased organizational AI readiness and enablement maturity.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

AI Agents, Artificial Intelligence (AI), Business Process Transformation, Collaboration, Conversational AI

Compensation

New York Pay Range: $134,677.61 - $202,016.41Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

10 Years +Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.