Customer Success Consultant

About Beyond Menu

BeyondMenu helps 15,000 independent restaurants win with digital hospitality - SEO, online ordering, guest engagement, retention, and revenue-driving tools built specifically for owner-operators. We’re a leading revenue partner for independent restaurants in this space.

About the Client Success Team

Our Client Success Team is not traditional customer support-and not just sales.

We are growth partners.

Our mission is to drive customer retention and measurable business outcomes (e.g., order growth, repeat rate improvement) through:

• Data insights

• Strategic execution

• Cross-functional collaboration

We act as trusted digital growth advisors to our clients.

Role: Customer Success Consultant

You will serve as a long-term strategic partner to restaurant clients, using data + insights + execution to help them:

• Increase online orders

• Optimize operational performance

• Unlock long-term growth

You’ll also play a key role in strengthening our internal understanding of market trends and customer behavior.

What You'll Do:

• Maintain structured client records in Salesforce (milestones, progress, interactions)

• Develop proposals and collaborate using Google Workspace (Docs, Sheets, Slides, Gmail)

• Analyze key metrics (order trends, conversion funnel, retention) using data tools such as Databricks

• Identify growth opportunities and recommend actionable strategies

• Execute with a results-oriented mindset, driving measurable outcomes

• Act as a bridge between clients and internal teams (Product, Engineering, Marketing, Sales)

• Monitor market trends and share competitive insights

Who We're Looking For:

• Strong English communication skills (written and verbal)

• 3+ years of experience in customer success, consulting, or sales (SaaS or tech preferred)

• Data-driven mindset; comfortable with Excel / Google Sheets (Salesforce / BI tools are a plus)

• Strong problem-solving and structured thinking skills

• Self-driven, highly accountable, and able to manage multiple priorities

• Comfortable with remote work and U.S.-aligned working hours

What We Offer:

• Competitive base salary + performance-based commission (uncapped)
• Fully remote work
• Flexible schedule aligned with U.S. time zones
• Structured onboarding and ongoing training
• Collaborative, high-performance, international team