First seen by Alion on Oct 31, 2026. Beyondsoft scores A on the Alion truth index.
Key Responsibilities:
•Provide technical support and communication to customers subscribing to CDN and/or Security solutions
•Monitor the system alerts, security events and/or performance issues from various engerprise products.
•Perform basic configuration changes, troubleshooting, and initial incidence assessments before escalating to a backend support team according to pre-established procedures and runbook
•Support onboarding of applications and domains onto CDN and/or Security systems.
•Analyze HTTP/HTTPS traffic logs to identify suspicious or malicious behavior.
•Maintain operational documentation, incident records, and shift handover notes.
•Participate in shift rotation / on-call support when required.
Job Requirements:
•Diploma or Bachelor's degree in Cybersecurity, IT, Computer Science, or related field.
•1–2 years of experience in security operations, network operations, or technical support.
•Good to have Basic understanding of:
Web protocols: HTTP/HTTPS, cookies, headers
DNS and SSL/TLS
Web security fundamentals (OWASP Top 10)
•Willingness to learn and follow incident response processes.

