Export Logistics Coordinator

Join BIC World, a community of brands dedicated to creating ingeniously simple and joyful products that have been part of hearts and homes for over 80 years. We are committed to growing our iconic and innovative brands by reimagining everyday essentials in new, sustainable, and responsible ways.

Our culture encourages a "roll up your sleeves and get the job done" mindset, ensuring self-starters, problem solvers, and innovative thinkers can truly thrive. At BIC World, you are empowered to take ownership of your career and use your unique perspective to make a meaningful, global impact on our mission.

As a member of the Supply & Deliver Europe Logistics Operations team, you will coordinate transport execution and monitor the performance of BIC’s exports from France to international destinations across the Americas, Africa, the Middle East, Asia and the Pacific. You will also ensure that all BIC import and export flows fully comply with French customs regulations.

Responsibilities:

1) Customs Compliance

• Operational Customs Expertise: Support the Supply & Deliver Europe team on customs matters relating to import and export flows. Define best practices and determine the most appropriate customs approach for specific operations, such as machinery transfers, returns management and the use of customs procedures, as well as the implementation of new customs regulations. Identify risks and opportunities and actively contribute to the implementation of new logistics flows.

• Liaison with French Customs Authorities: Act as BIC’s main point of contact and representative with French customs authorities. Ensure that declarations of trade in goods and all required customs formalities are completed and submitted on time. Manage the application and monitoring of special customs procedures, including inward and outward processing.

• Customs Data and Process Reliability: Maintain BIC’s Authorised Economic Operator (AEO) certification and ensure the compliance and traceability of its customs operations and associated data. Implement data and process audits to ensure that operations remain under control and meet defined performance standards.

• Customs Optimisation: Review BIC’s existing import and export flows and identify opportunities for optimisation, including the use of appropriate customs procedures, verification of Harmonised System (HS) codes and duty rates, and monitoring and application of free trade agreements.

2) Export Operations

• Transport Planning and Coordination: Convert stock replenishment orders into physical shipments by coordinating transport arrangements between the production site or warehouse, freight forwarder, customs broker and destination site to ensure smooth and timely operations.

• Transport Execution: Provide all required transport and customs documentation, including invoices, packing lists, certificates of origin, export declarations and letters of credit. Track shipments with freight forwarders, resolve day-to-day operational issues, arrange contingency solutions and make decisions to meet service-level targets and customer expectations.

• Performance Monitoring: Monitor key performance indicators covering volumes, costs, lead times, quality and claims to ensure smooth operations and customer satisfaction. Prepare and lead regular business reviews with freight forwarders and the Customer Service team to review operational performance and identify areas for improvement.

• Continuous Improvement: Review processes and enhance operating standards to improve operational quality and efficiency, always keeping customer value in focus.

Qualifications:

• 3 years of experience in international transport involving import/export flows, or in customs administration;
• Proficiency in MS Outlook and MS Excel
• A thorough and organised approach, with strong attention to detail;
• Fluency in French and English are required.
• Problem-solving mindset
• Reactivity
• Rigourous
• Attention to details

BIC World is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.

BIC World is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means.