Field Application Scientist (m/w/d)

Who we are

DISPENDIX is a dynamic deep-tech company with products that enable scientists and researchers around the world to make new discoveries in areas such as drug discovery, diagnostics and personalized medicine. Our passion drives us to develop high-tech premium liquid handling instruments for laboratory automation in the life science industry. In 2018, DISPENDIX became part of BICO Group.

Our vision is: To enable and automate the life science lab of the future.

We are looking for a Field Application Scientist (m/f/d) to join our international Commercial team on a fixed-term contract for 12-24 months. The position is based in Stuttgart, Germany.

Responsibilities

• Support scientific sales conversations by providing product, application, and technical expertise to customers and prospects.

• Develop, optimize, and validate automated Next Generation Sequencing (NGS) workflows and laboratory automation applications.

• Serve as the primary technical contact for customers during evaluations, demonstrations, installations, onboarding activities, and trainings.

• Collaborate closely with the Sales team to understand customer requirements and design tailored automation solutions.

• Conduct product demonstrations and application reviews while supporting customers throughout the decision-making and implementation process.

• Troubleshoot workflow, application, and automation-related challenges and provide effective technical solutions.

• Document customer interactions, technical activities, and service cases within the CRM system and ensure timely follow-up and resolution.

• Work closely with Sales, Product Management, R&D, and Service teams to represent customer requirements and provide feedback for product improvements.

• Create and maintain application notes, protocols, training materials, and customer-facing technical documentation.

• Represent DISPENDIX at customer meetings, seminars, conferences, trade shows, and industry events.

• Support lead generation and business development activities through scientific presentations and technical expertise.

Qualifications

• Bachelor's or Master's degree in Biotechnology, Molecular Biology, Life Sciences, or a related scientific discipline, or an equivalent combination of education and relevant professional experience.Hands-onexperiencewithNGSworkflows,molecularbiologytechniques,andlaboratoryprocesses.

• Knowledgeoflaboratoryautomation,liquidhandlingtechnologies,andrelatedsoftwaresolutionsisanadvantage.

• Strongcommunicationandpresentationskillswiththeabilitytoexplainscientificconceptstodifferentaudiences.

• Customer-focused,solution-oriented,andcomfortableworkinginacustomer-facingenvironment.

• Strongorganizationalskillsandtheabilitytomanagemultipleprioritieseffectively.

• ProficiencyinMicrosoftOffice;experiencewithCRMsystemsisaplus.

• ProfessionalproficiencyinEnglish;Germanlanguageskillsarebeneficial.

• Willingness and ability to travel approximately 60% of working time within Germany, Europe, and internationally.

• Valid driver's license and willingness to work hands-on with laboratory equipment at customer locations.

What we offer

Joining DISPENDIX means being part of something big and shaping the future of medicine. We are a fast-growing life sciences company with award winning products and a fun, cool team that is friendly and supportive.

• Agile start-up culture: being a dynamic and international company and still benefit from a flat organizational structure. We work agile (SCRUM) in cross functional teams that is very progressive.

• Freedom: There is a lot of opportunity to get involved in new projects and have an impact. There is a level of freedom to take ownership and responsibility and work on projects you enjoy.

• Development: We regularly celebrate individual accomplishments and develop new skills through training courses. We have a talented team you can learn from and gain hands-on knowledge outside of your main responsibilities.

• Flexible working: We focus on results not working hours, we want our employees to be as productive and happy as possible. Depending on the position and tasks also mobile working is possible.

• Team building: Teamwork is a top priority for us! We are open-minded, help each other and enjoy organizing team events.

• A chance to make a difference: We are in the life sciences industry and our work is an excellent way to contribute to the development of new drugs and treatments that will be used to help hundreds of thousands of people worldwide.

Do you want to become part of our success story? Then apply online via our job portal. Please note that for Data Privacy compliance we are not able to accept any e-mail applications!

At DISPENDIX, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. We are an equal opportunity workplace and will always pride ourselves on being a collaborative environment.

BICO leverages a global portfolio of pioneering brands fusing automation, intelligence, and data to unlock scientific discovery at scale in pharma and biotech. With 53,600+ instruments installed in over 65 countries, BICO products, software, and solutions are found in more than 3,500 laboratories, including the world’s top 20 pharmaceutical companies, and have been cited in over 13,000 publications. BICO strives towards the vision to enable life-science labs to accelerate the discoveries that change lives. BICO is listed on Mid-Cap, Nasdaq Stockholm under BICO. www.bico.com