General Manager Operations

ROLE PURPOSE

To Obtain Profit Contribution By Managing Staff, Establishing & Accomplishing Business Objectives & Ensuring Compliance With Service Level Agreements (SLAs)

MAIN OUTPUTS

• Execute effective planning, delegating, coordinating, staffing, organizing & decision-making to attain the profit targets whilst ensuring compliance to SLAs
• Develop & implement a strategic plan through studying technological & financial opportunities, presenting assumptions & recommending objectives
• Ensure the realization of objectives through establishing plans, budgets, setting results measurements, allocating resources & effecting continuous progress review
• Coordinate efforts by establishing procurement, production, field and technical services policies and practices; coordinating actions with corporate staff
• Assign accountabilities, planning, monitoring, appraise job results, develop a climate for information sharing & providing development opportunities
• Build & uphold the company image through collaborating with customers, community organizations, employees and enforcing acceptable ethical business practices
• Maintain quality service through establishing & enforcing organization standards
• Stay abreast with current industry trends through attending professional seminars/workshops, reviewing professional publications, establishing personal networks, continuously imploring benchmarking & best global practices
• Enhance staff effectiveness through recruiting, selecting, orienting, training, coaching, counselling, communicating values, strategies & business objectives
• Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
• Manage employee relations, workplace conflicts and effect corrective actions, in line with company policies/procedure
• Responsible for capacity building of subordinate Managers

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

• NQF Level 7: Degree or Advanced Diploma
• Matric (Senior Certificate)
• Valid SA Drivers’ License
• 5 Years Relevant managerial Experience in the Services Industry
• Operations, CRM & Financial Management
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level)
• Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Excellent Written Communication
• Capacity Building
• Coaching
• Customer Focus & Quality Management
• Negotiation Skills
• Analytical Skills & Process Improvement
• Financial Planning and Strategy
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning, Strategic Thinking & Strategic Planning
• Excellent Oral Communication