Operations Manager

ROLE PURPOSE

To Obtain Profit Contribution by Managing Staff, Establishing & Accomplishing Business Objectives & Ensuring Compliance with Service Level Agreements (SLAs)

MAIN OUTPUTS

• Manage the operational activities of the area to support and contribute to the company strategic plan and long-term strategy.
• Develop and Maintain systems to ensure client service level agreement adhered to at all times and relationship with client contact person and accounts person.
• Establish and monitor a cleaning plan for each building in accordance with the service level agreements
• Conduct site visits of allocated sites and report on activities, results and recommendations.
• Manage delivery of cleaning chemicals and consumables to sites. Manage availability and condition of site equipment
• Control and management of Company assets.
• Implement cleaner work schedules and evaluate and manage performance; Adhere to company policy and procedures
• Ensure to maintain health and safety requirements on sites, keep safety file up to date
• Ensure the staff is trained on Health and Safety as required by the OSH Act
• Achieve monthly non contractual revenue targets; Maintain existing customer base and ensure up selling on existing contracts
• Manage direct expenses and overheads, and all factors affecting the profitable performance of the area
• Provide monthly horizontal feedback and variance explanations

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

• NQF Level 6: Diploma Operations Management or related formal qualification
• SAFMA Certified facilities Supervisor
• Matric (Senior Certificate)
• Valid SA Drivers’ License
• 3 years Knowledge and experience in the Cleaning/Hygiene industry or Outsourced property services
• Basic knowledge of HR related issues and procedures; Property Management
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), PRP, D365
• Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Excellent Written Communication
• Capacity Building
• Coaching
• Customer Focus & Quality Management
• Negotiation Skills
• Analytical Skills & Process Improvement
• Financial Planning and Strategy
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning, Strategic Thinking & Strategic Planning
• Excellent Oral Communication