Restaurant Manager

Job Description: Location: BIG, Plot 242 Main Blvd, Tip Block, Khayaban-e-Ameen, Lahore

Job Type: Full-Time

BIG is looking for an experienced Restaurant Manager who can take complete ownership of day-to-day restaurant operations.

We need someone hands-on, responsible, and experienced in managing a fast-paced food business. This is not just a supervisory role. We want someone who can identify problems, fix them, manage the team properly, and make sure the restaurant runs smoothly every day.

Key Responsibilities

• Manage and supervise all restaurant staff
• Ensure excellent customer service and handle customer concerns professionally
• Manage daily dine-in, takeaway, and Foodpanda orders
• Maintain food quality, portion control, presentation, and service standards
• Monitor inventory and stock levels and prevent shortages or unnecessary wastage
• Ensure cleanliness and hygiene across the kitchen, dining area, counters, and overall restaurant
• Manage staff attendance, shifts, discipline, and performance
• Coordinate with kitchen and front-of-house teams during busy hours
• Monitor opening and closing procedures
• Ensure orders are prepared and dispatched accurately and on time
• Identify operational problems and take ownership of resolving them
• Report important issues, stock requirements, and daily performance to management

What We’re Looking For

• Previous experience managing a restaurant, café, fast-food outlet, or similar operation
• Strong leadership and staff management skills
• Good understanding of restaurant operations, inventory, food quality, and customer service
• Comfortable handling POS systems and online delivery platforms such as Foodpanda
• Responsible, organized, and able to work under pressure
• Someone who takes initiative and does not need constant supervision

Most importantly, we are looking for someone who treats the restaurant like their own operation and takes full ownership of getting things done.

Interested candidates can apply with their CV and details of their previous restaurant management experience.Job Specification:

• Previous experience managing a restaurant, café, fast-food outlet, or similar operation
• Strong leadership and staff management skills
• Good understanding of restaurant operations, inventory, food quality, and customer service
• Comfortable handling POS systems and online delivery platforms such as Foodpanda
• Responsible, organized, and able to work under pressure
• Someone who takes initiative and does not need constant supervision

Job Rewards and Benefits: Accomodation