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Location
In office (San José)
Employment
Full-Time

First seen by Alion on Oct 21, 2026. Bill Gosling Outsourcing scores B on the Alion truth index.

Overview
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Bill Gosling Outsourcing is a business process outsourcing company that provides customer care, collections and recovery, sales and back-office services for banks, utilities, telecom and other clients from contact centers in Canada, India, the Philippines, Trinidad and Tobago and the United Kingdom. Founded in 1955 as a collections agency, it hires operations managers, team leaders, quality analysts and bilingual support agents. The company is headquartered in Barrie, Ontario, Canada.

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

The Sales Development Representative (SDR) will be responsible for generating qualified meetings and opportunities that feed the new logo pipeline at Bill Gosling Outsourcing. They will research target accounts, engage buyers through calls, email and social outreach, and hand off sales-ready prospects to Account Executives and Sales Leadership. This role requires curiosity, persistence, and clear communication, along with the ability to translate a BPO and technology value proposition into a compelling reason to meet.

What You'll Do:

  • Generate new pipeline by prospecting target accounts through outbound calls, email, LinkedIn and other channels.
  • Qualify inbound leads and marketing-generated interest, and book introductory meetings for Sales.
  • Research accounts and contacts to personalize outreach, using an understanding of Bill Gosling Outsourcing’s seam in the market.
  • Build and maintain a key prospect database and keep CRM records accurate and current.
  • Follow documented outreach cadences and contribute to testing new messaging, sequences and targeting.
  • Communicate Bill Gosling Outsourcing’s value across customer care, sales and financial services, including its global footprint with near-shore, offshore, and domestic based opportunities.
  • Build a working understanding of current and emerging technology as it relates to a call center BPO, including AI / Machine Learning capabilities.
  • Partner with Sales and Marketing to align on target segments, campaigns and handoffs.
  • Share feedback from the market with Sales and Marketing leadership on objections, competitors and messaging.
  • Represent the company at domestic and international tradeshows and events as needed.
  • Meet or exceed monthly activity, meeting and qualified opportunity targets.
  • Deal with prospects and clients in a professional and appropriate manner, in accordance with Bill Gosling’s Promise of Performance, “The Gosling Theory” and all Company Policies.
  • Champion company core values and other company programs.
  • Other duties as assigned.

Why Join Us?

  • Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.

  • Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.

  • Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.

  • Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

  • Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.

  • State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.

  • Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website - https://www.billgosling.com/careers

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s privacy policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know.

Bill Gosling Outsourcing - Where your career thrives!

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