AI Chatbot Product Manager
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Salary
≈ $137k – $270k per year (Estimated)
Location
Remote/Hybrid (Taiwan, Hong Kong, Singapore)
Employment
Full-Time
Overview
Company
Impact
Profile match
Binance is the world's largest cryptocurrency exchange by trading volume, founded in 2017 by Changpeng Zhao and Yi He. The platform offers spot, margin and derivatives trading across hundreds of digital assets, alongside staking, savings products, payments, an institutional custody arm and a self-custodial Web3 wallet. The group also created BNB Chain, one of the most used smart contract networks, and now operates under a licensed regional structure after a 2023 settlement with United States authorities that installed new leadership and compliance oversight.
Responsibilities
- Responsible for the overall planning, design, delivery and promotion of CS bot management platform(knowledge base, chat flow, ticket center, etc.)
- Use big data and AI to improve the working efficiency of CS operations including corpus training, SOP design, assistant reply and case summary, etc.
- Collaborate closely with cross-functional teams including engineering, UI/UX design, and CS operations team to achieve product objectives.
- Review CS bot KPI and user cases regularly and find valuable insights to guide product improvements.
Requirements
- Bachelor degree or above.
- Must have product design experience in CS bot.
- Have a good communication skills with multiple stakeholders.
- Process strong data analysis and user insight skills.
- Excellent problem solving and analytical skills.
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