Partner Technical Sales Consultant

Description

Partner Technical Sales Consultant

BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user's physical and cognitive digital behavior to protect individuals online. BioCatch's mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust, and ease coexist. Today, 34 of the world's largest 100 banks and 340 total financial institutions rely on BioCatch Connect™ to combat fraud, facilitate digital transformation, and grow customer relationships. BioCatch's Client Innovation Board, an industry-led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank, helps BioCatch identify creative and cutting-edge ways to leverage the unique attributes of behavior for fraud prevention. With over a decade of data analysis, more than 80 registered patents, and unparalleled experience, BioCatch continues to innovate to solve tomorrow's problems. For more information, please visit www.biocatch.com.

Come and work with intensely curious people who are dedicated to innovation, growth, and protecting customers against cybercrime and fraud!

We are hiring a professional (based in the United States) to join our vibrant and growing Sales organization as a Pre-Sales Consultant, supporting our Partner division. This role is well suited to someone early in their career - ideally with prior experience inside a financial institution or SaaS company - who's ready to run discovery calls and demos, and grow into a broader pre-sales technical role. You'll work closely with sales, professional services, product management, and engineering teams to support the growth of our partner business, with senior Pre-Sales Consultants available for guidance on more complex or strategic opportunities.

Responsibilities:

• Support sales opportunities to partner prospects and customers, delivering demos and addressing product and technical questions and requirements.
• Build relationships with partner teams and develop credibility as a knowledgeable resource on fraud and financial crime risk solutions.
• Lead discovery calls with new partners, creating the required documentation, capturing partner needs, timelines, and dependencies alongside the Sales Executive.
• Support solution documentation in partnership with the solution architect, escalating complex design questions to senior team members as needed.
• Help partners and end customers understand how BioCatch fits into their decision-making process.
• Scope technical solutions and draft project plans and timelines for new partners, with senior support available where required.
• Coordinate with professional services, delivery, and engineering teams to validate technical and commercial feasibility of proposed solutions.
• Help secure technical commitments to keep opportunities on track toward the technical win.
• Where required, support any Proof of Concept execution for new partners, tracking progress against defined success criteria.
• Contribute to business case materials.
• Own sections of RFI/RFP responses, with review and support from senior colleagues.
• Support responses to customer InfoSec security questionnaires, working with the BioCatch technical team.
• Help deliver training/upskilling sessions for partner resources as needed.
• Stay current on emerging fraud and financial crime MOs, industry trends, and regulations.
• Contribute to competitor intelligence gathering.

Requirements

• English (Fluent)
• 3+ experience at a financial institution, fintech, or SaaS company - internship, rotational program, analyst role, or similar customer-facing experience all considered.
• Some direct customer-facing experience (presales, client service, relationship management, support, or similar).
• Exposure to coding or technical projects (coursework, bootcamp, personal projects, or on-the-job) - you don't need to be an engineer, but you should be comfortable around technical information and willing to go deeper.
• Comfortable running discovery conversations and delivering demos, or a clear aptitude and eagerness to build that skill quickly.
• A passion to work with innovative technology and an entrepreneurial attitude to grow a career with a successful startup expanding into its next stage of growth.
• Strong oral and written communication skills; ability to explain technical concepts to both technical and non-technical audiences.
• Good listening, analytical, and problem-solving skills; ability to ask the right probing questions to uncover a customer's actual need.
• Ownership mindset - comfortable driving your assigned opportunities forward, with senior support available when needed.
• Willingness to learn and apply sales methodologies like MEDDPICC.
• Foundational understanding of the fraud prevention, AML, or financial crime landscape gained through prior work experience.
• Good technical awareness that supports sales conversations -familiarity with at least some of the following: cloud computing (Azure, AWS), data types (CSV, XML, JSON), APIs, and databases.
• General understanding of security frameworks is a plus.

Note: Travel required approximately 10% of the time within North America. Location is flexible within the United States.

We take care of our team inside and outside of work, with benefits designed to support your health, growth, and well-being.

• Flexible paid time off policy
• Sick, Maternity/ Paternity, and other paid leaves
• 401(k) plan with up to 4% company match
• Healthcare programs tailored to your needs
• Life insurance
• Wellness programs, EAP, and personalized health advocacy
• Fully remote and shared space work options across the US
• Monthly reimbursements for home internet and cell phone

The benefits listed reflect our offerings at the time of posting and may be adjusted, enhanced, or, where necessary, discontinued at the company's discretion.