Senior Cloud and Infrastructure Engineer

Area(s) of responsibility:

• L2 ITSM

Primary Skill:

• Incident management and P1 bridge management

Responsibilities:

• Change manager
• ITIL certified
• Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative
• Support the design, development, delivery and management of communications
• Conduct impact analyses, assess change readiness and identify key stakeholders
• Provide input, document requirements and support the design and delivery of training programs
• Complete change management assessments
• Identify, analyze and prepare risk mitigation tactics
• Identify and manage anticipated resistance
• Consult and coach project teams
• Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
• Support and engage senior leaders
• Coach managers and supervisors
• Support organizational design and definition of roles and responsibilities
• Coordinate efforts with other specialists
• Integrate change management activities into project plan
• Evaluate and ensure user readiness
• Manage stakeholders
• Track and report issues
• Define and measure success metrics and monitor change progress
• Support change management at the organizational level
• Manage the change portfolio
• Excellent communication

Skills

Cloud, ITIL, Infrastructure