Site Reliability Manager

Responsibilities:

• Handling L1 security tickets for the DBRE team.
• Attending Access-related queries.
• Create DBs and manage insertion and deletion operations.
• Running DB queries, which involves minimal engagement.
• DB Schema changes.
• Handling data-gathering requests.
• Handling low-level environment issues.
• Incident handling.
• Dashboard creations.
• Quick fix/patch fixing.
• Documentation.
• SOP creation.
• Alert modification and threshold management.
• Back up monitoring.
• Restoration activities.
• Ticket monitoring for the respective support area and communicating with the customer for additional information and status updates.
• Responsible for triaging and solving production issues and updating the tickets to the stakeholders by adhering to the SLAs.
• Work on resolution of tickets as per priority and perform requests, recovery, data fixes, etc.
• Problem Management.
• Maintain all relevant documentation.
• Jira queue monitoring, creating and updating tickets with resolution details and categorization.
• Responsible for updating the tickets/addressing any escalations and sharing the progress with the end users.
• Keep updated on support process knowledge and overall adherence to SLA and metrics.
• Perform initial troubleshooting, do analysis, and resolve customers' concerns.

Skills

DB, Database, DevOps, Reliability Engineering, SRE, Site Engineering, Site Reliability Engineer