Strategic Account Manager DACH

Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise, and government environments, Bitdefender is one of the industry’s most trusted experts for eliminating threats, protecting privacy, digital identity and data, and enabling cyber resilience. With deep investments in research and development, Bitdefender Labs discovers hundreds of new threats each minute and validates billions of threat queries daily. The company has pioneered breakthrough innovations in antimalware, IoT security, behavioral analytics, and artificial intelligence and its technology is licensed by more than 180 of the world’s most recognized technology brands. Founded in 2001, Bitdefender has customers in 170+ countries with offices around the world. For more information, visit https://www.bitdefender.com

As a Strategic Account Manager, you will join ourEMEA Strategic Renewals & Expansion team, part of the EMEA Inside Sales organization.

You will manage a portfolio of strategic customers across the DACH region, with responsibility for customer retention, contract renewals, and account growth. You will work directly with customers and through our partner ecosystem to identify renewal risks, secure on-time renewals, and uncover upsell and cross-sell opportunities.

Key Responsibilities

• Own a portfolio of strategic accounts and manage the renewal cycle from early engagement through contract closure.
• Build strong relationships with customers, decision-makers, and business partners.
• Proactively identify renewal risks and coordinate action plans to improve customer retention.
• Identify and develop upsell and cross-sell opportunities within existing accounts.
• Work closely with Sales, Customer Success, Partners, Technical Support, and other internal teams.
• Maintain an accurate renewal and expansion pipeline and prepare weekly forecasts.
• Monitor customer needs, product adoption, and account health to identify risks and opportunities.

Qualifications & Skills

• Experience in selling, demand generation, or renewing enterprise software across a diverse customer base, with a demonstrated ability to meet or exceed sales quotas for retention and/or growth.
• Experience working with both direct customers and channel partners.
• Strong negotiation, communication, and relationship-building skills.
• Commercial mindset with the ability to identify growth opportunities.
• Strong organizational, pipeline management, and forecasting skills.
• Proactive and customer-focused approach, with the ability to work independently.

Must-have

• Minimum 3 years of B2B sales or account management experience.
• Fluent German and English, both written and spoken.

Nice-to-have

• Experience working with customers in the DACH market.
• Experience with enterprise software or cybersecurity solutions.
• Previous experience in renewals, retention, or expansion sales.
• Experience managing strategic or enterprise accounts.

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