Customer Service Specialist (VIP)
Confirmed on the employer's own hiring board on Nov 14, 2026. First seen by Alion on Oct 6, 2026. Bitget scores A on the Alion truth index.
About us
Bitget is the world's largest Universal Exchange (UEX), serving over 125 million users and offering access to over 2M crypto tokens, 100+ tokenized stocks, ETFs, commodities, FX, and precious metals such as gold. The ecosystem is committed to helping users trade smarter with its AI agent, which co-pilots trade execution.
Bitget is driving crypto adoption through strategic partnerships with LALIGA and MotoGP™. Aligned with its global impact strategy, Bitget has joined hands with UNICEF to support blockchain education for 1.1 million people by 2027. Bitget currently leads in the tokenized TradFi market, providing the industry's lowest fees and highest liquidity across 150 regions worldwide.
What you'll do
- Serve as a primary point of contact for VIP customers across multiple regions, delivering a high standard of service and support tailored to their needs.
- Provide timely and effective guidance to customers on product- and service-related queries, with a strong focus on resolution and customer experience.
- Maintain a customer-first mindset, ensuring customer satisfaction is prioritized in every interaction.
- Process customer transactions accurately and maintain complete, up-to-date records of all customer activity.
- Handle customer complaints and escalations professionally, in line with established service standards and internal procedures.
- Consistently meet operational service level agreements (SLAs) and performance targets.
What you'll need
- Strong interpersonal and customer service skills, with the ability to build rapport with customers.
- Able to communicate with mandarin speaking customers
- Good analytical and problem-solving abilities, with a solutions-oriented approach.
- Excellent multitasking and organizational skills, with the ability to manage competing priorities effectively.
- Ability to handle a high volume of customer chats and inquiries while maintaining quality and accuracy.
- Team player with the ability to collaborate effectively and share workload within a customer service team.
- High level of attentiveness, patience, and professionalism in dealing with customers.
Nice to Have
- Working knowledge of CRM and customer support tools such as Zendesk.
- Familiarity with the crypto, payments, or fintech industry.
- Experience working with cross-functional teams across different offices, regions, and time zones.
Why Bitget?
- Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges
- We are a global company with staff members from over 50 different countries and regions
- We are growing and looking for world-class ambitious talents to help us continue this journey
- We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
- We offer competitive salaries and benefits
- Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!
If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply!
For more information regarding candidates' personal data processing, please refer to Bitget Candidate Privacy Notice.