Senior Business Systems Analyst

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.

Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

• We invented the cyber ratings industry in 2011
• Over 3000 customers trust Bitsight
• Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote

What You'll Do

Day-to-day Salesforce configuration

• Own ad-hoc business change requests end-to-end, from requirements through to delivery, across fields, objects, flows, page layouts, and automation

• Operate with independence on complex configuration; work within the team’s quality gate and bring the technical judgement to know when to escalate versus execute

• Support release preparation: assist with testing, documentation, and deployment coordination in Gearset

Data stewardship & AI-readiness enforcement

• Own AI-readiness enforcement day-to-day of field descriptions, naming conventions, object hygiene, and metadata consistency, operating within the framework the has defined and identifying gaps proactively

• Run regular data quality audits and flag degradation or gaps to the senior team before they become incidents

• Own data quality dashboards and hygiene reports. Keep metrics current, surface anomalies, and present findings to the team and Intelligence & Automation leadership

• Build and maintain Salesforce Flow and validation rule automation. Not just maintenance, but identifying opportunities to automate away manual work

BAU administration & support

• Manage the Business Systems support queue and Slack channel as primary coverage owner - triage, prioritise, resolve, and escalate appropriately; as the team expands its AI workflow tooling, this role will be the first line of support for those integrations as they come into production

• Own process documentation as a first-class responsibility. Every configuration documented in a way that is repeatable, transferable, and structured so that AI tools can use it as reliable context, not just a record for humans

• Own the BAU admin queue: user provisioning, onboarding and offboarding, permission set assignments, and routine access management

What Success Looks Like

• You understand why the AI-readiness standards exist and enforce them with conviction because you see the direct connection between clean, well-governed Salesforce data and the quality of AI-driven GTM workflows

• You bring AI into how you work. Using AI tooling in your day-to-day Salesforce responsibilities as a natural extension of how you operate

• Business change requests are handled promptly, independently, and built to standard: no rework, no shortcuts, minimal escalation needed

• Salesforce field metadata, naming conventions, and object hygiene are consistently maintained as the org grows and changes

• The BAU queue and support channel are well-managed: the senior team is not pulled into routine requests

• You're operating at a senior level, proactively identifying gaps, suggesting improvements, and contributing to how the team works, not just what it delivers

Requirements

• 3-5 years of experience in Salesforce administration or a business systems role within a B2B SaaS environment

• Strong Salesforce configuration experience: fields, objects, page layouts, flows, validation rules, permission sets, and ideally some Apex exposure

• Strong attention to detail: you notice when something is inconsistent and you fix it properly rather than working around it

• Clear written communication skills: you can document what you've built and why, in a way others can follow

• Experience owning small-to-medium Salesforce projects end-to-end: requirements gathering, build, testing, and deployment

• Familiarity with AI or LLM tooling in a GTM or RevOps context, or strong curiosity to learn

Preferred

• Salesforce Administrator and Platform Builder certifications

• Exposure to data governance concepts: field standards, naming conventions, metadata hygiene

• Experience working in a cybersecurity, SaaS, or technical B2B environment

• Experience with Gearset or similar Salesforce deployment tooling

Additional Information for European Union Applicants:

Bitsight is committed to full pay transparency in accordance with the EU Pay Transparency Directive. The compensation elements outlined below represent a good faith estimate effective as of the date of this posting and may be modified in the future. The total rewards package for this position includes:

Belonging & Inclusion. Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Culture. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our company's inclusive culture as we apply to serving our customers' needs. Working at Bitsight will give you the opportunity to fulfill your professional goals and expand your skills.

Open-minded. If you got to this point, we hope you’re feeling excited about the job description you just read. Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in Bitsight’s mission and can contribute to our team in a variety of ways.

Bitsight also provides reasonable accommodations to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [email protected]. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

Bitsight is committed to full pay transparency in accordance with the EU Pay Transparency Directive. The compensation elements outlined below represent a good faith estimate effective as of the date of this posting and may be modified in the future. The total rewards package for this position includes:

38,000 - 48,000 EUR Annual

Allowance - Meal Allowance, 9.60 EUR Daily: Individual Target

Bonus - Corporate Bonus Plan, 10% Annual

Stock - New Hire Stock Plan, 770 Annual