Implementation Engagement Manager

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

Are you an energetic and customer-focused Project or Program Manager? Are you action-oriented and proactive by nature? Can you quickly decompose complex concepts and explain them in a way that makes sense to technical and non-technical audiences? If so, we want to speak to you!  

Black Duck, a repeated leader in the Gartner Magic Quadrant for Application Security, is seeking an experienced Project / Engagement Manager to help our Implementation and Services Team drive customer onboarding and adoption. We’re looking for someone to help take our business to the next level of excellence in delivery and customer delight!

About the team: 

The Black Duck Technical Services team is dedicated to supporting our customers in developing their AppSec vision and achieving their goals quickly. We accomplish this through the delivery of exemplary product implementations and adoption-focused services that are tailored to their specific needs. Our services are designed to help customers of all sizes and types, from Startup’s to global organizations, build secure, high-quality software faster and maximize the value of their Black Duck tools. 

A Day in Your Life  

In this role, you'll be responsible for the planning and successful implementation of Black Duck solutions to help the world’s leading technology companies meet their software security goals.  

• Project Management:  You’ll serve as project lead and own all functional aspects of the engagement. This includes requirements gathering and translating the scope of work into a project plan containing milestones, deliverables, dependencies, critical path, and RACI. 
• Delivery:  You’ll coordinate people (vertical, horizontally) and processes to ensure projects are delivered on-time, on-track, and within budget to consistently produce high quality outcomes. 
• Communication: You’llestablish and maintain relationships at all levels of the customer organization including project team members, executive sponsors and key stakeholders. 
• Status Reporting: You’lldevelop status reports and communicate clear, accurate, and timely updates regarding project health and progress 
• Risk Management: You’lldiagnose implementation challenges/risks, develop contingency plans, and implement changes to drive risk mitigation. 
• Cross-Functional Collaboration: You’lllead cross-functional teams (collocated and remote) to ensure stakeholders (Sales, TAMs, CSMs, Tech Support, SEs, etc.) are aligned and informed. 
• Accountability: You’llset clear expectations with internal and external team members and hold them accountable for deadlines and project deliverables. 
• Process Improvement:  You’lldocument lessons learned and recommend process and methodology improvements to improve execution on future projects. 

About You  

You’ll have:  

• At least 5 years of experience in a client-facing professional services, consulting, or project management role.  
• Proven ability to lead 5-10 person implementation teams to deliver multi-workstream projects.
• Proactive, thorough, and transparent in communication - people rarely need to follow up with you.
• Process driven and have a strong desire to create, implement, and iterate on processes that lead to a standardized and positive customer experience. 
• Exceptional EQ, critical thinking and problem-solving skills 
• Experience working in a global environment and supporting customers in different time-zones.
• Experience with mixed onshore/offshore delivery models. 
• Proven ability to lead projects for both SaaS and On-prem solutions.
• Willingness to work flexible hours to support North America and EMEA customer engagements. 

You May Have:  

• A track recordof managing onboarding / adoption focused professional services and customer success engagements for complex products.
• Familiarity with the DevOps and Application Security space
• PMP, PRINCE2 Foundation/PRINCE2 Practitioner, or other project management certification. 
• Experience with PSA and Project Management tools, preferably with one or more of the following: Salesforce, TeamWork, Certinia, Confluence, Jira 

Your Education:  

• A bachelors or masters degree 

Black Duck is an equal opportunity employer. We consider all applicants for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, disability, sexual orientation, veteran or military service status, or any other characteristic protected by applicable law. Black Duck complies with all applicable laws prohibiting employment discrimination in every jurisdiction where it operates and provides reasonable accommodations to individuals with disabilities in accordance with applicable law.