Network Operations Engineering, Vice President

About this role

As a Vice President, Network Operations Engineering (NOE), you will lead the transformation of traditional Network Operations (NOC) into a modern, engineering-led Network Operations Engineering function. This role combines operational leadership with engineering rigor, focusing on automation, reliability, and AI-driven operations to deliver highly resilient, scalable network services.

The NOE organization is evolving from reactive incident management to a proactive, automation-driven operating model, emphasizing continuous service improvement, reduced manual intervention, and increased engineering ownership of production environments.

Key Responsibilities

1. Drive NOC → NOE Transformation

• Lead the transition from a traditional, shift-based NOC to an engineering-led, automation-first operations function

• Establish a culture of ownership, accountability, and continuous improvement

• Shift focus from reactive incident handling to proactive prevention and reliability engineering

• Align operations to Platform Engineering principles and product-based delivery models

2. End-to-End Network Operations Ownership

• Own 24x7 global network operations, ensuring stability, performance, and availability of network services

• Lead incident management, escalation, and command-center coordination across regions

• Ensure rapid detection, triage, and recovery for all network incidents

• Drive consistent operational execution across global teams

3. Automation, AI, and Operational Engineering

• Build and scale automation frameworks, runbooks, and auto-remediation pipelines

• Drive adoption of AI-enabled operations (AIOps) including predictive alerting and intelligent triage

• Reduce manual effort and shift workloads toward engineering and system improvement

• Deliver measurable improvements in automation coverage, alert noise reduction, and MTTR

4. Reliability, Observability, and Performance Engineering

• Define and track operational KPIs including MTTR, incident trends, and service stability metrics

• Establish a data-driven observability and monitoring framework

• Lead initiatives to improve alert quality, signal-to-noise ratio, and service health visibility

• Embed reliability engineering practices into day-to-day operations

5. Change Execution & Risk Management

• Oversee execution of standardized and automated network changes

• Reduce operational risk through pre-approved patterns, automation, and validation controls

• Ensure adherence to change management and compliance requirements

6. Engineering Collaboration & Platform Integration

• Partner with Network Engineering, SRE, Security, and Platform teams

• Enable seamless handoffs through high-quality operational data, documentation, and incident context

• Contribute to network modernization, cloud adoption, and infrastructure transformation programs

7. People Leadership & Capability Development

• Lead and develop a global team of engineers, focusing on:

• Technical depth and cross-skilling

• Automation and engineering mindset

• Leadership pipeline and career growth

• Transition team skillsets from operations-focused to engineering-focused capabilities

• Foster a culture of innovation, ownership, and continuous learning

What You Bring

• 10+ years of experience in network operations, engineering, or infrastructure management

• Proven leadership in large-scale, mission-critical network environments

• Demonstrated experience driving NOC transformation and automation initiatives

• Strong expertisein:

• Network technologies (Cisco, Checkpoint, F5, routing, VXLAN)

• Cloud platforms (Azure, AWS, GCP)

• Observability, monitoring, and automation tools

• Experience with AI/ML-driven operations or AIOps platforms

• Strong problem-solving, communication, and cross-functional leadership skills

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

Guidance on AI use for candidates

At BlackRock, AI has long been part of how we work - enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we’ve provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.