ServiceNow Solutions Engineer, Associate

About this role

ServiceNow Solutions Engineer (Associate)

ServiceNow Centre of Excellence and Innovation (CoEI)

About the Team

Join our growing ServiceNow CoEI team, where people, process and technology converge to deliver effective, scalable solutions across the enterprise. Working with global business stakeholders, Enterprise Architects and technology teams, you will help evolve the platform, strengthen delivery practices and support digital transformation.

Role Summary

We are looking for a collaborative Senior ServiceNow Solutions Engineer to design and deliver secure, scalable and maintainable enterprise solutions. You will translate business needs into technical approaches, guide delivery teams and ensure the platform evolves in line with architecture, governance and ServiceNow best practices. The role suits an experienced engineer seeking to deepen solution-design expertise and progress towards Solution Architect responsibilities.

Key Responsibilities

• Lead end-to-end solution design across workflow, security, data, integrations, user experience, automation and AI-enabled capabilities.
• Partner with business stakeholders and Enterprise Architects to shape requirements, evaluate options and align solutions with platform strategy, standards and roadmaps.
• Produce clear solution designs, technical specifications, integration designs, data models and architecture documentation.
• Provide technical assurance through architecture reviews, governance forums and design authorities, assessing impacts across ServiceNow and dependent systems.
• Configure, develop, test and implement ServiceNow solutions and enhancements, including workflows, Flow Designer, business rules, UI policies, access controls, catalogues and integrations.
• Guide developers, administrators and delivery partners; promote reusable patterns, development standards and ServiceNow best practices.
• Support upgrades, incident and defect resolution, root-cause analysis, performance optimisation and continuous improvement.
• Evaluate and implement emerging capabilities, including UI Builder, Now Assist and AI-powered workflows.

Skills and Experience

• 5+ years of ServiceNow platform experience, delivering enterprise-scale solutions across design, development and implementation.
• Strong ServiceNow architecture and development knowledge, including JavaScript, APIs, integration frameworks, security, governance, scalability and maintainability.
• Experience translating business requirements into solution designs and technical architectures, and participating in architecture review and design assurance.
• Working knowledge of ITSM and relevant ServiceNow products such as ITOM, ITAM, HRSD, CMDB and CSM.
• Strong stakeholder management, communication, mentoring and problem-solving skills, with the ability to balance business value, technical constraints and risk.

Required Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Implementation Specialist certification(s).
• Platform strategy, modernisation or digital transformation initiatives delivered alongside Enterprise Architecture teams.

Desirable Experience

• Service Operations Workspace implementations.
• Now Assist, AI Agents, AI Specialists, or other generative AI and intelligent automation capabilities.

Why Join Us

You will join a high-impact, supportive and inclusive team delivering enterprise-scale ServiceNow capabilities at the intersection of technology, people and process. The role offers exposure to global teams and senior stakeholders, opportunities to influence platform strategy and delivery practices, and a clear pathway towards broader Solution Architect responsibilities.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

Guidance on AI use for candidates

At BlackRock, AI has long been part of how we work - enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we’ve provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.