IT Support Engineer

Responsibilities

• Install, configure, and maintain various operating systems, including Ubuntu and Windows, on desktops, laptops, and servers.
• Diagnose and resolve hardware-related issues, including desktops, laptops, and printers.
• Conduct hardware upgrades and replacements as necessary.
• Maintain an inventory of hardware components and equipment.
• Provide timely technical support to end-users, addressing software and hardware problems.
• Assist with software installation, updates, and troubleshooting.
• Troubleshoot network connectivity issues and assist in resolving network-related problems.
• Assist in configuring and maintaining network devices, such as routers and switches.
• Ensure that all IT systems are updated with the latest security patches and antivirus definitions.
• Maintain accurate records of hardware and software inventory.
• Collaborate with other IT team members and departments to resolve complex technical issues.
• Communicate with vendors to resolve hardware and software issues and coordinate equipment repairs or replacements when necessary.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• This position is open to candidates with a minimum of 6 months of experience in IT support and fresher’s who have completed relevant training from institute.
• Proven experience in installing and maintaining Ubuntu and Windows operating systems.
• Strong troubleshooting skills for both hardware and software issues.
• Familiarity with network configurations and troubleshooting.
• Knowledge of security best practices and virus/malware protection.
• Excellent problem-solving and communication skills.
• Ability to work independently and in a team.
• Prior experience in a similar IT support role is preferred.