Team Leader – End User Device Support

The Role

We’relooking for a New York based Team Leader to lead our AMEREnd User Device Supportteam within Employee Technology Support. You will own the delivery, performanceand development of teams responsible for Bloomberg’s end-user devices, including desktops, laptops, mobile devices, monitors, docks, printersand peripherals.

You will combine strong peopleleadership with handson hardware and device lifecycle expertise, ensuring issues are fully diagnosed, risks are addressed early and recurring problems are eliminated. You will work as one ETS team, partnering with Engineering, Infrastructure, Supply Chain, vendorsand regional teams to deliver a consistent employeetechnology experience.

We’llTrust You To

• - Lead, coach, and develop a highperformingEnd User Device Support team.

• - Own end-to-end delivery of device installation, break/fix, replacement, refresh, moves, onboardingand offboarding

• - Manage hardware escalations, ensuring effective diagnosis, timelyresolutionand clear employee communication

• - Oversee desktop, laptop, mobile and peripheral inventory, lifecycle, EOL refresh and stock availability

• - Maintain device and hardware standards while identifyingopportunities to simplify and standardisethe employee experience

• - Use service and hardware data to identifyfailure trends, prevent repeat issuesand improve device reliability

• - Partner with Engineering and Infrastructure on device platforms, deployment, patching, endpoint securityand technical changes

• - Partner with Supply Chain and vendors on procurement, logistics, repairs, warranty managementand onsite delivery

• - Manage SLAs, KPIs, workload, escalationsand operational risks, with the employee experience at the centerof decisions

• - Share knowledge and context across ETS and drive improvements to tools, processes, documentationand policy

You’llNeed ToHave

• - 5+ years’ experience in end-user technology, device support, or IT support, including 1+ year in a leadershiprole

• - Proven experience coaching and developing technical support teams

• - Strong hands-on knowledge of Windows and macOS desktops/laptops, iOS/Android devices, monitors, docks, printersand peripherals

• - Experience with device deployment, imaging/enrolment, MDM, asset management, break/fixand hardware lifecycle management

• - Experience managing inventory, refresh programmes, hardware standardsand vendor-supported services

• - Strong understanding of endpoint security, patching, connectivityand enterprise device management

• - Strong problemsolving, judgement, stakeholder managementand communication skills

• - A track recordof taking end-to-end ownership, preventing repeat issuesand influencing improvements beyond your immediate team

We’dLove ToSee

• - ITIL v4 Foundation certification

• - Experience improving device deployment through automation or zero-touch provisioning

• - Experience managing external hardware or onsite support vendors

• - Experience supporting a global 24/7 technology environment

Salary Range = 115,000 - 140,000 USD Annual + Benefits + Bonus

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.

We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.

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