Production Supervisor

bloomon is turning the flower industry on its head - for the better. How? By disrupting the traditional supply chain! We skip the auction and wholesale, to shorten the journey for our flowers. And we harness technology, brand and innovation to deliver gifts and subscriptions that delight our customers across Europe.

We launched in Amsterdam in 2014, and in 2021 joined forces with Bloom & Wild, the UK's fastest growing ecommerce company (according to the Financial Times). Our group is backed by top tier investors and is now home to a family of 3 strong brands, Bloom & Wild, bloomon and Bergamotte. Together, we’ve delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe.

Our vision is to create thedestination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination.

We care wildly about people and our planet. Which is why we’re so proud to be a certified B Corp™ - committed to making long-term positive change for our community, and the world around us.

Operations Team @ Bloom & Wild Group

The Operations team at bloomon and Bloom & Wild is split into three sub-teams, although in practice there is a close collaboration between all these sub-teams on a daily basis:

• Flower sourcing, styling and quality - this team is responsible for purchasing our fresh products like flowers and plants, mainly through direct collaboration with growers around the world. They also manage our inbound supply chain and work closely with our flower supply chain partners to optimise for quality and costs. Within our own and 3rd party warehouses they monitor and optimise for styling and quality.

• Warehouse Operations - Across our 3 strong brands we have various warehouses across the EU. The teams based at these sites run our daily production and fulfilment operation of all products we sell. The non-horti procurement of addons and packaging items is also part of the scope of this team. They optimise for customer satisfaction, On Time-In Full fulfilment, quality and associated COGS.

• Logistics & 3rd party fulfilment - managing our partially outsourced sourcing, production and fulfilment in the UK and optimising our delivery organisation in all countries we are active in. The team works closely with our carrier partners (and coordinating our own delivery network) to achieve operational excellence and optimise for customer satisfaction, delivery performance, capacity and associated COGS.

The production team of our Amstelveen warehouse is responsible for the daily production of thousands of bouquets. Our bouquet range is large, with a wide variety of different stems, designs, and arrangements, making our production operation both dynamic and complex. By using our in-house developed tools and software we’re continuously improving the quality and efficiency of our operation. As production manager you are responsible for the daily production shift and to ensure the team is performing to its full potential.

What you'll be doing:

• Responsible for daily management of the the production workforce in our Amstelveen warehouse (approx. 45 labour agency FTE)

• Ensure all bouquets are produced efficiently, in time and in optimal quality, across our production lines, in collaboration with our quality team

• Testing and implementation of innovations and continuous improvement of the production process together with the team and your manager

• Together with your team and manager, support the expedition team where needed in outbound transport

• Planning of people and shifts on the line, as well as any other additional production-related activities

• Contact with agencies (labour agencies) on planning and agency worker performance

• Coordinate, validate and administrate time clocking of all staff

• Step up and coordinate operations during peaks (Christmas, Valentines, Mothers Day)

• Backfill to manage fulfilment or other warehouse operations when required.

You’ll love this role if you…

• +3 years experience in (production) operations

• Proven leadership skills (managing a team/shift)

• Strong communication skills - being able to effectively communicate to a wide group of stakeholders

• Brings structure with attention to detail

• Flexibility with regard to working hours (early start or late ending - pending requirement)

• Stressproof and talent for organising

• Proactive mindset

• Digitally proficient / IT literate

• Proficient in English (both verbally and written)

• Verbal proficiency in Polish

• Working hours: Fulltime, 40h, 08:00-17:00h.

Nice to have skills:

• Verbal proficiency in Dutch and/or Bulgarian

• Experience in working with Excel / Google Sheets, Slack

• Experience in working with flowers or fresh produce.