Senior Functional Analyst
First seen by Alion on Oct 9, 2026.
Description :
The Partner Network team is responsible for the Commercialization of the Trading Partners on the Blue Yonder Network (BYN). This position sits at the center of the Trading Partner Network's success - ensuring that strategy translates into execution, and that every partner interaction drives value for both the partner and the business.
Technical Environment :
- Work Management/Issue Tracking : Aha!, JIRA
- Documentation : Confluence, Sharepoint
- Reporting/Analytics : Excel
What you'll do :
Execution & Issue Management :
- Track team priorities, projects, deliverables, action items, and commitments to ensure timely execution.
- Monitor JIRA work items and Aha! enhancement requests for ownership, status, aging, and progress.
- Track cross-functional issues and dependencies with PMG, PD, and other external teams.
- Proactively follow up on overdue or at-risk items and drive actions through resolution.
- Maintain a reliable source of truth for team priorities, commitments, issues, and dependencies.
Operational Reporting & Governance :
- Establish and maintain regular operating cadences for tracking priorities, issues, risks, and dependencies.
- Develop dashboards and reports that provide visibility into overall team execution and operational health.
- Identify trends and recurring issues and communicate actionable insights to leadership.
- Ensure action items have clear ownership, target dates, next steps, and follow-through.
Process Management & Documentation :
- Capture and standardize end-to-end Partner Network processes and operating workflows.
- Create and maintain SOPs and process documentation in Confluence.
- Partner with process owners and subject matter experts to ensure documentation remains accurate and current.
- Identify process gaps, inconsistent handoffs, and operational friction.
- Recommend improvements to workflows, governance, reporting, and team processes.
Continuous Improvement :
- Identify opportunities to simplify, standardize, and improve operational processes.
- Analyze recurring issues to identify root causes and recommend corrective actions.
- Identify opportunities for automation and partner with appropriate teams to evaluate and implement solutions.
- Support strategic initiatives and process improvement efforts across the Partner Network.
What we are looking for :
Required Qualifications :
- Bachelor's degree in Business, Operations, Information Systems, Engineering, or related field, or equivalent experience.
- 4+ years of experience in business operations, program/project coordination, PMO, product operations, or a similar role within a software/technology organization.
- Experience managing multiple workstreams, action items, projects, and cross-functional dependencies.
- Hands-on experience with JIRA or similar work management tools.
- Strong Excel skills.
- Experience creating and maintaining process documentation or SOPs.
- Strong organizational, communication, and follow-through skills.
- Comfortable professionally challenging stakeholders and escalating issues when commitments are at risk.
Preferred Qualifications :
- Experience with Aha!, JIRA, Confluence, Lucid Charts, Visio, or similar tools.
- Experience in enterprise SaaS, supply chain software, or technology operations.
- Familiarity with software development lifecycles, product enhancement processes, defect management, and software releases.
- Experience working with geographically distributed and cross-functional teams
Skills
Analytics, Jira, Confluence, Reporting Tools, Dashboard Tools, PMO, Project Management, Program Management