Technical Architect

We are seeking a Lead Platform Application and Integration Support Engineer to provide technical leadership, drive operational excellence and own the reliability of identity, API, event-streaming and cloud services in a 24/7 environment.

Responsibilities:

• Lead platform support across IAM, API management, Kafka and cloud-hosted services.
• Act as the senior escalation point and incident commander for major and business-critical incidents.
• Define support processes, SLAs, monitoring, alerting and escalation standards.
• Drive problem management, RCA governance and long-term reliability improvements.
• Partner with architecture, development, cloud and security teams on releases and operational readiness.
• Champion automation, observability and self-service to reduce toil and incident volume.
• Mentor the team, plan shift rosters and ensure seamless 24/7 coverage across rotational shifts.

Requirements:

• 8+ years of experience in production support, integration support, SRE or platform operations, including technical leadership.
• Expert-level troubleshooting across JavaScript applications and REST APIs.
• Deep experience operating Apache Kafka at scale in production.
• Strong expertise in SQL and NoSQL databases, including performance and data-integrity analysis.
• Expert understanding of OAuth 2.0/OpenID Connect, SSO and enterprise identity patterns.
• Extensive experience with any cloud platform such as AWS, Azure or GCP, along with observability and incident tooling.
• Proven ability to lead teams, manage stakeholders and drive ITIL-aligned Incident, Problem and Change processes.
• Willingness to work in rotational shifts and lead 24/7 operations.

Skills

AWS, Azure, Cloud, GCP, Kafka, OAuth, OpenID Connect, SSO