Cloud & Infrastructure Engineer

Position Overview

The Cloud & Infrastructure Engineer is responsible for the delivery, operation, and continuous improvement of customer on-premise and cloud environments within BMIT’s managed services portfolio. The role is hands-on across Microsoft 365, Azure, virtualisation platforms, and core infrastructure, working on both day-to-day operational tasks and customer projects. The engineer acts as a trusted technical resource, ensuring stability, security, and scalability of customer systems.

Key Responsibilities

Customer Environment Operations

• Onboard, administer, and operate customer cloud and on-premise environments in line with agreed service scopes.
• Handle day-to-day operational issues, requests, and project tasks across a mixed technology estate.

• Support infrastructure-related networking tasks in collaboration with Network Infrastructure Engineers

Cloud & Microsoft 365 Platforms

• Install, configure, administer, and manage Azure services including compute instances, Azure Backup, Azure Storage, monitoring, snapshots, and recovery services.
• Configure, administer, and support Microsoft 365 services including Entra ID, Defender, Intune, Exchange Online, SharePoint, and related security controls.

Infrastructure & Virtualisation

• Administer Windows and Linux server environments, both physical and virtual.
• Manage virtualisation platforms including VMware and Hyper-V.
• Support SAN and storage platforms, capacity management, and performance optimisation.

Project Delivery & Implementation

• Assist in the design and implementation of new customer solutions and infrastructure projects.
• Execute project tasks in collaboration with Solution Architects and senior engineers.

Automation & Tooling

• Use scripting and automation (PowerShell and related tools) to improve operational efficiency and consistency.
• Contribute to standardisation of deployments and operational processes.

Preventive Maintenance & Reliability

• Proactively plan and execute preventive maintenance, patching, and service enhancements.
• Ensure environments remain secure, supported, and aligned with best practices.

Issue Ownership & Customer Focus

• Take ownership of assigned issues from start to resolution, applying sound judgement and clear prioritisation.
• Communicate effectively with customers and internal teams throughout incident resolution.

Commercial & Internal Collaboration

• Work with commercial and service teams to understand customer requirements and support solution design.
• Highlight technical risks, dependencies, and improvement opportunities.

Documentation

• Document environments, configurations, changes, and problem resolutions clearly and accurately.

Operational Requirements

• Participate in an on-call rotation.
• Carry out onsite customer visits when required.
• May be assigned different duties in accordance with Group exigencies from time to time.

Skills & Experience (Indicative)

Required

• Hands-on experience operating and supporting Windows and/or Linux server environments and virtualisation platforms.
• Experience administering Microsoft 365 services and identity (Entra ID) in a support/operations capacity.
• Experience supporting Azure services (compute, storage, backup, monitoring) and responding to operational incidents.
• Strong troubleshooting skills and ability to own issues through to resolution within SLAs.
• Strong documentation and change control discipline.

Desirable

• Relevant certifications (e.g., Azure Administrator Associate, Microsoft 365, VMware).
• Automation experience (PowerShell) and exposure to Infrastructure-as-Code concepts.
• Experience with endpoint management (Intune), security tooling (Defender), or backup/DR design.