Supervisor, Client Strategy & Services (Account Supervisor)

About Bold Orange:

Bold Orange (BOCO) is a customer experience company. We believe authentic human connections are the single most important driver of business and societal progress. We exist to create these connections across the customer lifecycle, from acquisition to engagement to retention. Our culture is one of curiosity, collaboration, proactivity and always bringing the outside, future focused perspective to our clients.

Position Summary:

Bold Orange is seeking an experienced, driven, strategic Supervisor, Client Strategy & Services to add value to our growing agency. As a member of the Client Strategy & Services team, you can expect to understand, analyze, strategize, ideate, collaborate, contribute, and lead client solutions that deliver “And Then Some” thinking to create exceptional and effective customer experiences for clients.

Duties and Responsibilities:

• Leverage your digital prowess and experience to shape solutions and drive results across channels including email, website, mobile, paid media, search and marketing automation, with a heavy emphasis on the digital strategy aspect of executing in these channels
• Partner closely with client including marketing, creative, analytics, operations, product, technology, and senior management
• Develop, nurture, and grow strong client relationships, assessing client needs and strategically leading teams to bring forward purposeful and effective solutions to solving clients challenges
• Present strategies and deliverables to clients with an engaging storytelling approach
• Author creative briefs and lead the creative development process from client briefing to final file delivery
• Lead and foster collaboration across cross-functional teams to drive experience driven solutions for clients.
• Seamlessly navigate changes and challenges with a positive, and solution driven orientation.
• Monitor and proactively report out on best practices and overall market trends

Required Qualifications:

• Bachelor’s degree in business, marketing, communications, public relations, or equivalent work experience
• 3-5 years of marketing/advertising experience in an agency setting
• 5+ years relevant work experience across CRM, Digital, experiences, 1to1 marketing, social and paid media with a heavy emphasis and interest in the digital strategy required to execute in these channels
• Experience with CPG, B2B, and/or B2C industries preferred
• Passion for learning the client’s business, including company business goals and objectives, products, markets, brand positioning, competitive landscape, industry, distribution, etc.
• Strong PowerPoint and overall presentation skills: You should be able to tell a story through your presentations
• Ability to understand data and reporting and provide summaries and insights to the clients
• Ability to anticipate, plan and prioritize to manage the workload effectively and efficiently
• Strong interpersonal skills with the ability to diplomatically handle a fast-paced work environment Strong attention to detail
• Desire to work in a fast-paced creative environment with a “can-do” attitude that inspires teams and clients
• Desire to always be learning and growing, curiosity driven

Preferred Experience:

• Strategy-first experience in leading CRM, Social, Display and Digital experiences and Marketing technology Implementation
• MarTech Management
• Digital Marketing Manager
• Paid Search/Digital Media