Commercial Service Coordinator

About Bone Dry Roofing:

Bone Dry Roofing is a trusted leader in the roofing, gutter, and masonry repair and replacement industry. With a commitment to excellence and a passion for providing top-notch service, we have been serving our customers since 1989. Our team of experts takes pride in ensuring homes are safe, secure, and comfortable. We are now seeking a motivated Commercial Service Coordinator to join our growing family.

Benefits & Compensation:

• Compensation of $20 to $22/hour range commensurate with experience and eligible for bonus incentive

• Medical, Dental, and Vision Insurance plans available to full-time employees

• Company Paid Life, & Short-Term Disability Insurance

• 401K Plan with Company Match

• PTO, Vacation & Paid holidays

• Weekly Pay

• Opportunities for career advancement and skill development

• Free access to on-site gym and shower

Job Overview:

The Commercial Service Coordinator is responsible for customer communications to our commercial repair and residential low-slope customers. This is a key role to ensure customers are up to date on where their project stands and we're meeting expectations on time frames and invoicing. This role is ideal for an organized communicator with a passion for developing relationships, improving processes, and delivering exceptional customer service.

Responsibilities:

• Manage intake of service requests from service customers

• Develop and maintain positive relationships with customers

• Coordinate schedules with Service Managers to ensure projects are being scheduled promptly

• Communicate scheduling updates proactively to customers throughout the project lifecycle

• Identify and develop process improvements as we look to grow our service division nationally

• Assist in the invoicing process in Jobba and Acumatica

• Manage accounts receivable (AR) for our service and residential low-slope customers

• Participate in quarterly service review meetings with our service clients

• Coordinate with internal departments to support smooth roofing service operations

Requirements:

• 1-2 years of customer service experience preferred

• High School diploma or GED required

• Valid driver’s license required

• Must pass background check and pre-employment drug screen

• Strong communication skills and proven ability to build client relationships effectively

• Ability to multi-task and prioritize tasks in a fast-paced environment

• Willingness to work long hours during the busy season

• Strong organizational skills with experience or ability to learn industry software (Jobba and Acumatica)

Work Environment:

This position primarily involves working in an office environment with frequent digital and phone communication. Must be able to manage multiple administrative priorities simultaneously.

Driving:

• Must possess a valid driver’s license and maintain an acceptable driving record that meets company and insurance requirements.