Office Manager
About Bone Dry Roofing:
Bone Dry Roofing is a trusted leader in the roofing, gutter, and masonry repair and replacement industry. With a commitment to excellence and a passion for providing top-notch service, we have been serving our customers since 1989. Our team of experts takes pride in ensuring homes are safe, secure, and comfortable. We are now seeking a motivated Office Manager to join our growing family.
Benefits & Compensation
Pay of $18-20/hourly commensurate with experience
Medical, Dental, and Vision Insurance plans available to full-time employees
Company Paid Life, & Short-Term Disability Insurance up to a specified amount
+More options including Voluntary Life, Accident, Critical Illness and Hospital Indemnity Plans
401K Plan with Company Match
Paid Time Off and Paid holidays (after 90 days of service, in accordance with company policy)
Company truck and fuel provided for company use
Weekly Pay
Opportunities for career advancement and skill development
Job Overview
Bone Dry Roofing is selectively seeking anOffice Manager who takes the greatest pride in delighting callers and making them feel like the most important person/ customer we have. If you genuinely get a good feeling after helping someone then you may find this role a good fit for you!
This is an onsite position for our St. Louis office.
Responsibilities
Answer, manage, and document incoming phone calls with accuracy and professionalism
Provide consistent, high-quality customer service in every interaction
Support scheduling, coordination, and general office operations
Serve as a primary point of contact for internal teams and external customers
Maintain organized records, documentation, and communication logs
Assist with resolving customer inquiries and ensuring timely follow-up
Process all sold projects
Make AR calls
Enter completed repair job pictures in CRM
Process open proposals in CRM
Secure mail and apply any payments from checks received.
Make deposits
Order EagleViews for next day's sales appointments.
Create job packets and leave in the appropriate area
Process credit applications for salesmen
Call the homeowner to schedule roofs and other projects
Send roof orders to the Distributor.
Send payment links and reminders after each project
Facilitate the closing process of each completed project
Uphold office standards that reflect strong customer service expectations
Collaborate with team members to support efficient workflow and operations
Assist new employees with completing onboarding paperwork
Other office duties as assigned
Qualifications
2+ years of office, administrative, or related experience
Experience answering, documenting, and managing phone communications
High school diploma or equivalent
Valid driver’s license
Ability to pass a background check and pre-employment drug screening
Strong organizational and time management skills
Excellent communication and interpersonal abilities
Consistent focus on delivering professional customer service
Ability to multitask and remain composed in a busy office setting