Business Support & After Hours Coordinator

Position Title: Business Support & After Hours Coordinator

Work Set-up: Work on site

Schedule:

Monday: 7:00AM-4:00PM

Tuesday-Wednesday: 12:00PM-9:00PM

Thursday-Friday : Day Off

Saturday-Sunday: 7AM-4:00PM

Salary: Php 50,000- Php 60,000

We are looking for a reliable and detail-oriented Business Support & After-Hours Coordinator to join our team. The Business Support & After-Hours Coordinator will provide accurate and timely administrative support to an Australian group of wastewater and liquid-waste servicing businesses, covering customer communication, job and scheduling administration, invoicing and debtor support, reporting and compliance records. The role also receives and coordinates after-hours emergency call-outs, ensuring urgent matters are triaged, recorded, escalated and handed over appropriately.

Your Responsibilities as a Business Support & After Hours Coordinator would be:

• Monitor shared inboxes and respond to routine customer enquiries by phone and email using approved templates and procedures.
• Return missed calls, follow up bounced emails and confirm updated customer details.
• Issue customer communications such as contract renewals, invoices, service reports, receipts, welcome packs and booking confirmations.
• Follow up residential and commercial quotes and record all outcomes in the systems.
• Create and maintain customer, site and job records in FieldInsight and other approved systems.
• Schedule approved work and emergency call-outs, update job notes and status, and support handovers between Installations and Servicing.
• Maintain work-in-progress records, close completed jobs and track permit applications.
• Raise and send authorised invoices, allocate payments to service contracts and maintain debtor records.
• Issue approved payment reminders, make debtor follow-up calls and support end-of-month account processing.
• Prepare and update daily, weekly, monthly and annual reports, KPI reports and registers using approved data and templates.
• Complete service-round health checks and cross-check timesheets against vehicle telematics and leave records.
• Maintain contractor compliance records, including licences, insurances and inductions, and escalate expired or missing documents.
• Update water sample registers, test-and-tag reminders and other compliance records.
• Book approved accommodation and training and provide general administrative support.
• Monitor the after-hours phone line, inbox and messaging channels during coverage periods.
• Triage after-hours enquiries using the approved guide, capture complete caller, site and issue details, and provide only approved safety instructions.
• Escalate immediately any matters involving health and safety, environmental, property or reputational risk.
• Keep accurate, time-stamped records of after-hours calls and decisions, and provide a clear handover to the team the next business day.
• Protect confidential customer, financial and employee information at all times.
• Use Claude AI confidently in daily work, such as drafting customer communications, summarising information, preparing reports and checking data.
• Use Claude AI to find and build smarter, more efficient ways of working, such as templates, checklists, prompts and simple automations for recurring tasks.
• Use AI tools responsibly, following the Client’s data privacy and confidentiality requirements and checking all outputs for accuracy. Qualifications & Requirements
• Bachelor’s Degree in Business Administration, Office Administration or any related course is required.
• 2-3 years of proven experience in administration, customer service, scheduling, dispatch or operations support, ideally supporting Australian clients.
• Experience supporting field-service, trades, utilities, wastewater, transport or environmental-services operations is a strong advantage.
• Experience coordinating on-call or emergency service requests is highly preferred.
• Experience with FieldInsight, Capsule CRM, vehicle telematics or contractor-management portals is an advantage.
• Experience in invoicing, debtor follow-up, service-contract administration or operational reporting is a plus.
• Excellent written and spoken English, with a calm and professional telephone manner.
• Proficiency in Microsoft 365, shared inboxes, MS Excel, CRM/job-management systems and online portals.
• Familiarity with AI tools such as Claude AI is an advantage, along with a strong willingness to learn and become a confident, everyday user.
• Curious and improvement-minded, with an interest in finding smarter, more efficient ways of working.
• High attention to detail and able to follow documented processes and procedures accurately.
• Sound judgement - able to recognise urgency and risk, and know when to escalate.
• Able to prioritise competing tasks, meet recurring deadlines and work independently during after-hours periods. If this sounds like you, then what are you waiting for? Come join us! Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding and stimulating environment where work-life balance meets a commitment to foster growth. Genuinely caring Leadership Team Competitive salary package Company-provided full set-up for desktop/laptop with a back-up internet Free pre-employment Medical Assessment (T&C apply) HMO on the first day of hire 15 Vacation Leaves and 5 Sick Leaves Annual Performance Reviews Unlimited Employee Referral Incentives Employee Loan Facilities Social Clubs and Interest Workshops Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance. Statutory Benefits: Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pay. About Boomering: Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga. Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service, Transparency, Excellence and Partnership) are the framers of our continuing success. Providing equal opportunities and collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference. Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are. Website: www.boomering.ph Career Portal: https://boomering.zohorecruit.com/jobs/Careers Facebook and LinkedIn: Boomering Inc.; Boomering Careers