Team Lead - Cloud Platform Services

Roles & Responsibilities:

• Lead day-to-day platform operations and infrastructure management.
• Ensure availability, stability, and performance of production and non-production environments.
• Manage Linux/Windows servers, virtualization, storage, networking, and databases.
• Establish operational standards, procedures, and best practices.
• Ensure platform capacity planning and performance optimization.

Cloud Platform Operations:

• Lead daily operations and administration of enterprise cloud platforms.
• Manage cloud infrastructure across AWS, Azure, or GCP.
• Ensure high availability, scalability, reliability, and performance.
• Manage compute, storage, networking, databases, and cloud services.
• Oversee cloud resource provisioning, configuration, and maintenance.
• Ensure smooth operation of production, development, and testing environments.
• Drive platform standardization and operational excellence.

Cloud Infrastructure & Architecture:

• Implement and manage cloud infrastructure solutions.
• Design highly available and fault-tolerant cloud architectures.
• Manage virtual machines, containers, Kubernetes, and serverless services.
• Implement backup, disaster recovery, and business continuity solutions.
• Support cloud migration and modernization initiatives.
• Review infrastructure architecture and recommend improvements.

Cloud Service Management:

• Own end-to-end cloud platform service delivery.
• Ensure SLA, KPI, and operational target compliance.
• Manage incidents, service requests, problems, and changes.
• Lead critical incident management and technical escalations.
• Conduct root cause analysis (RCA) and preventive action reviews.
• Coordinate with application, network, security, and database teams.
• Manage vendor relationships and cloud service provider escalations.

Automation & DevOps:

• Drive automation of cloud infrastructure provisioning and operations.
• Implement Infrastructure as Code using Terraform, Ansible, or CloudFormation.
• Manage CI/CD pipelines and deployment automation.
• Promote DevOps and platform engineering best practices.
• Implement configuration management and automated patching.
• Reduce manual operational activities through scripting and automation.

Cloud Security & Governance:

• Ensure cloud security policies and governance standards.
• Manage Identity and Access Management (IAM), RBAC, and privileged access.
• Implement security monitoring, vulnerability management, and patching.
• Ensure compliance with organizational and regulatory requirements.
• Manage encryption, key management, and network security.
• Conduct periodic cloud security and configuration reviews.
• Work with finance and business teams on cloud cost governance.

Monitoring & Reliability Engineering:

• Establish cloud infrastructure monitoring and alerting.
• Monitor availability, performance, capacity, and resource utilization.
• Implement proactive incident prevention.
• Define and monitor SLIs, SLOs, and error budgets.
• Improve platform resilience and operational maturity.
• Drive continuous service improvement initiatives.

Team Leadership & People Management:

• Lead and manage cloud platform engineers and operations teams.
• Allocate responsibilities and manage daily workloads.
• Mentor team members and support technical development.
• Conduct performance reviews and skill development activities.
• Manage shift operations and on-call support where applicable.
• Coordinate with stakeholders and senior management.
• Drive knowledge management and process standardization.

Educational qualification:

• Bachelor's degree in computer science, Information Technology, or a related field.

Experience:

• 8-12 years of experience in IT infrastructure, cloud technologies, or platform operations.
• 3-5 years of experience in technical leadership or team management.

Mandatory/requires Skills:

• Strong experience managing enterprise cloud platforms.
• Experience in cloud migration, infrastructure automation, and operational support.
• Experience managing production environments and critical incidents.
• Good understanding of ITIL processes and service delivery management.
• Strong stakeholder management and communication skills.

Preferred Skills:

• Strong knowledge of AWS, Azure, or GCP.
• Experience with Kubernetes, Docker, Terraform, and Ansible.
• Knowledge of Linux, Windows, networking, and cloud security.
• Experience with monitoring tools and cloud automation.
• Strong understanding of ITIL and IT service management.
• Excellent leadership, communication, and stakeholder management skills.
• Cloud platform administration and architecture.
• Cloud service delivery and operational management.
• Infrastructure automation and DevOps.
• Incident, problem, and change management.
• Cloud security and governance.
• Financial management and FinOps.
• Team leadership and stakeholder management.
• Strategic planning and continuous improvement.

Skills

AWS, Azure, Cloud, GCP, ITIL