First Mile Hub Supervisor (Munfia)

About the role

We are seeking a hands-on and detail-oriented First-Mile Hub Supervisor to oversee day-to-day operations at our hub. The role is key to ensuring smooth parcel flow from merchants and shippers into our network, maintaining service quality, and leading a team to achieve operational excellence.

Responsibilities

• Supervise and manage the first-mile hub operations, ensuring parcels are received, sorted, and dispatched accurately and on time.
• Lead, coach, and support a team of hub agents, loaders, and drivers to achieve daily operational targets.
• Monitor KPIs such as parcel intake accuracy, hub productivity, dispatch timelines, and SLA adherence.
• Ensure proper scanning, labeling, and documentation of parcels to maintain visibility and traceability.
• Coordinate with line-haul and last-mile teams to guarantee smooth parcel handover and transfer.
• Implement and maintain health, safety, and compliance standards within the hub.
• Optimize resources (staff, equipment, space) to meet volume demands efficiently.
• Handle operational issues and escalations, ensuring quick resolution and minimal service disruption.
• Conduct daily shift briefings, monitor staff performance, and provide training where needed.
• Generate operational reports and highlight improvement areas to management.

Qualifications

• Bachelor’s degree or diploma in Business, Logistics, Supply Chain, or related field.
• 3-4 years of experience in logistics, warehouse, or hub operations, with at least 2 year in a supervisory role.
• Strong leadership and team management skills with the ability to motivate frontline staff.
• Knowledge of first-mile/last-mile logistics processes and parcel handling standards.
• Proficient in using logistics systems, scanners, and MS Office tools.
• Good communication and problem-solving skills.
• Ability to work under pressure and manage high-volume operations.
• Flexibility to work shifts, weekends, and holidays as required.

What we offer

• Opportunity to be part of a fast-growing logistics company.
• Competitive salary and benefits.
• Career development and growth within Operations.
• A dynamic and supportive work environment.