SMEs Relationship Manager

Bosta Capital is looking for a high-caliber, results-driven SME Financing

Relationship Executive to join its Commercial team and drive new customer

acquisition.

This is a highly field-oriented role focused on acquiring new financing customers

outside Bosta existing customer base. The successful candidate will be

responsible for identifying, approaching, qualifying, and acquiring businesses that

require financing to support their working capital, inventory, expansion, and

overall business growth.

The role focuses primarily on financing acquisition. Customers are not required to

use Bosta's delivery services to become Bosta Capital customers. However, where

relevant, acquired customers may also represent potential opportunities for

Bosta's logistics and delivery services.

Job Description

New Business Acquisition

• Identify and acquire new financing customers outside Bosta's existing

customer portfolio.

• Conduct regular outdoor prospecting and face-to-face customer visits.
• Independently build a strong pipeline of potential financing customers.
• Generate new leads through field acquisition, referrals, networking, merchant

communities, events, exhibitions, partnerships, and other prospecting

channels.

• Approach and develop relationships with business owners, founders, CEOs,

CFOs, finance managers, and other key decision-makers.

• Identify customer financing needs, business challenges, growth plans, and

working-capital requirements.

• Develop and maintain strong relationships with prospects throughout the

acquisition journey.

Financing Sales & Customer Qualification

• Understand each customer's business model, sales cycle, cash-flow

requirements, and financing needs.

• Present Bosta Capital's financing solutions clearly and professionally.
• Explain relevant financing requirements, processes, and commercial terms to

potential customers.

• Qualify prospects according to Bosta Capital's eligibility and financing criteria.
• Collect and validate required customer information and documentation.
• Ensure customer applications are complete and properly qualified before

submission.

• Coordinate closely with Credit, Risk, Operations, Finance, and other relevant

internal teams.

• Follow financing opportunities throughout the full customer journey, from

prospecting and application through approval, contracting, and disbursement.

• Maintain clear and professional communication with customers throughout

the process.

Pipeline Management

• Build and maintain a healthy pipeline of qualified financing opportunities.
• Maintain accurate and up-to-date CRM records for all prospects, customer

visits, applications, approvals, rejections, and financing opportunities.

• Provide accurate sales forecasts and pipeline updates.
• Monitor opportunities throughout the sales funnel and proactively follow up

on pending cases.

• Identify reasons for rejected, delayed, or lost opportunities and take

appropriate corrective actions.

• Continuously identify and develop new acquisition channels and market

opportunities.

Portfolio Quality

• Focus on acquiring sustainable businesses with appropriate financing

requirements.

• Maintain strong customer qualification standards before submitting financing

Job Requirement

• 2-3 years of B2B sales experience, with a strong focus on outdoor/field sales

and new customer acquisition.

• Minimum 1-2 years of relevant experience in Fintech, SME Financing, Business

Lending, Factoring, Microfinance, SME Banking, Merchant Financing, or similar

financial services.

• Proven outdoor/field sales experience is mandatory.
• Proven track record of acquiring new B2B customers and achieving commercial

objectives.

• Experience dealing directly with business owners and key decision-makers.
• Existing network of merchants, SMEs, e-commerce businesses, retailers, or

business owners is highly preferred.

• Good understanding of financing products, customer documentation, KYC

processes, and basic credit assessment.

• Strong prospecting, negotiation, relationship-building, and closing skills.
• Comfortable spending a significant portion of working time conducting

outdoor customer visits and field acquisition.

• Must own a personal car.
• Good command of Arabic and English.
• Good knowledge of CRM systems and Microsoft Office/Google Workspace.