Technical Implementation Manager

Role Overview

The Technical Implementation Manager will own end-to-end technical delivery for every Sentinel deployment, guiding customers from technical qualification through POC and rollout. This person will be responsible for unblocking infrastructure, identity, and networking hurdles hands-on, standardizing a repeatable deployment playbook, and keeping leadership informed on delivery progress and risk. This role is built for someone with a strong technical project management background who takes extreme ownership with customers and internally, thrives as a hands-on builder in unstructured, fast-moving environments, and brings a true Individual Contributor mindset.

Responsibilities

• Own technical delivery for all active Sentinel POC’s (Proof of concept) and production rollouts.
• Run requirements-gathering with client IT/security teams (sizing, network, database, identity/SSO ownership).
• Track and unblock the provisioning phase, which lives mostly on the client side and is typically the slowest step.
• Coordinate preparation (certificates, credentials, licenses) and deployment (install, validation, phased agent rollout).
• Create, maintain and evolve the standardized pre-deployment playbook.
• Ensure every completed deployment ends with a clear action plan for the client on discovered risks, not just a technically "installed" system.
• Report deployment status and risk to BotCity's and the customer's team on a regular basis.
• Support customer training whenever needed, working cross-functionally with BotCity's and customer's team.
• Own calls with and reports to customers to ensure all stakeholders are aligned and engaged with POC and product deployment.