Planning Coordinator
Confirmed on the employer's own hiring board on Oct 15, 2026. First seen by Alion on Oct 9, 2026. BOXT scores B on the Alion truth index.
Planning Coordinator
Leeds Office | Full-time
Who are Zuno?
Think of us a little like Uber, but for engineers. Skilled tradespeople sign up to our app, choose where they want to work and get connected with installation jobs in their chosen areas.
We partner with household names including E.ON, EDF Energy, Worcester Bosch and Tesla, using our technology to connect their products with the engineers who bring them into customers homes.
As demand for smarter, more energy-efficient homes grows, were using technology to transform how installations happen across the UK.
Were not just installing the future of home energy. Were building the technology that makes it possible.
Job Overview
As a Planner based in our Leeds office, you will be responsible for coordinating and scheduling emergency callouts and planned repair work to ensure prompt and efficient response to service issues. Your role involves coordinating with engineers and ensuring customer satisfaction through effective communication and problem resolution.
Key Responsibilities:
Receive and handle incoming callout requests via phone, email, or online systems.
Prioritise emergency repair requests based on urgency and safety considerations.
Schedule and dispatch qualified engineers or technicians to customer locations promptly.
Maintain clear, professional, and empathetic communication with customers throughout the callout process.
Record and update customer details, call logs, and job statuses accurately in the system.
Liaise between customers, engineers, and management to ensure smooth and timely resolution.
Adhere to all health and safety regulations and company policies during call handling and coordination.
Strong organisational skills and ability to multitask under pressure.
Ability to remain calm and professional in high-pressure or emergency situations.
Flexibility to work outside normal business hours or on-call shifts as needed.
Benefits:
30 days annual leave + bank holidays!
Private medical cover with Aviva*
4 x salary Death in Service cover with Zurich*
Paid 6 months maternity pay after a year of service
Paid paternity pay after a year of service
Salary sacrifice pension matched up to 6%
Ongoing training & development opportunities
Social events
*After probationary period
Please note: We’re unable to offer visa sponsorship for this role, so candidates must already have the right to work in the UK.