IT Delivery Lead

Job Description:

• Manage all aspects of service delivery for assigned customer accounts
• Serve as a trusted delivery advisor and subject matter expert for the Delivery organization
• Develop a comprehensive understanding of customer contracts and their impact on delivery
• Coordinate with infrastructure, security, and IT teams for comprehensive service delivery coverage
• Collaborate with implementation, engineering, product management, and other teams on new services and enhancements
• Implement and manage delivery status reporting tailored to customers and internal stakeholders
• Build relationships with shared service leaders and customer stakeholders at all levels
• Establish data- and metrics-driven governance and systematic escalation processes, including escalation to the COO when necessary
• Handle recruitment, coaching, mentoring, performance management, and other people-management responsibilities

Requirements:

• Strong program management skills, including strategic and tactical delivery management
• Strong financial acumen and ability to balance client value with cost optimization
• Experience collaborating in deeply matrixed environments across large teams
• Strong interpersonal and relationship-building capabilities with external clients and internal teams
• In-depth understanding of the Healthcare/Medicaid business, clients, and solutions
• Expertise in service delivery, customer contracts, governance, reporting, escalation, and people management

Benefits:

• Comprehensive benefits
• Competitive compensation packages
• Supportive work-life balance
• Career growth potential
• Continuous learning and growth opportunities
• Inclusive and diverse work environment