OPERATIONS SUPPORT DIRECTOR I

Salary: $140,000/Yr-$140,000/Yr

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The Operations Director serves as a strategic partner to Operations, Wellness, Digital, Brand, Technology and Client teams, driving the planning, development, and execution of key Fidelity initiatives and projects. This role sits at the center of cross-functional collaboration, ensuring operational excellence while translating strategic priorities into scalable, go-to-market, field-ready execution.

The position is responsible for packaging business projects, leading modernization efforts, improving operational processes, and overseeing project implementation from concept through execution. Success in this role requires balancing the pace of client demands with proactive planning, ensuring the organization remains agile, efficient, and prepared for future growth, while making and/or securing decisions within Compass to facilitate quick responses and timely project delivery; ultimately minimizing cycle time

Key Responsibilities

Strategic Planning & Execution

• Lead the planning, development, and execution of cross-functional projects and operational initiatives.
• Translate strategic priorities into clear, actionable plans that can be implemented across field operations.
• Develop business cases for new projects, enhancements, and innovation initiatives, ensuring alignment with organizational goals and client priorities.
• Support and manage a multi-year operational roadmap, ensuring projects and enhancements are prioritized based on strategic impact and business value.

Operational Excellence & Process Improvement

• Identify operational gaps, inefficiencies, and infrastructure needs, developing processes that support scalability and long-term growth.
• Drive modernization initiatives that enhance operational performance, improve productivity, and support continuous improvement.
• Establish, evaluate, and refine operational standards, policies, and processes to ensure consistent execution.
• Collaborate closely with Field Operations, Wellness, Digital, Brand, and Client teams to align strategic objectives and operational execution

Project Leadership & Implementation

• Own the operational lifecycle of projects from inception through launch and implementation to support execution at scale.
• Lead project development, packaging, and operational readiness for proposed initiatives, enhancements
• Works with client and Compass development, design, and architecture teams
• Remove obstacles, facilitate decision-making, and drive accountability across complex project portfolios

Cross-Functional Partnership

• Serve as a trusted leadership partner to Operations, Global teams, and client stakeholders.
• Foster communication and coordination across functions to ensure seamless implementation of initiatives and achievement of business objectives.

Long Description

Performance & Portfolio Management

• Track project performance, implementation outcomes, and operational effectiveness to ensure intended results are achieved.
• Provide leadership with insights, recommendations, and progress updates to support informed decision-making.

Required Qualifications

• Bachelor’s degree in business, Operations Management, or a related field; equivalent experience considered.
• 7+ years of experience in operations management, project management, strategic planning, or related leadership roles.
• Demonstrated success leading cross-functional initiatives and large-scale operational projects.
• Strong analytical and critical thinking skills with the ability to translate complex concepts into actionable solutions.
• Experience developing operational frameworks and process improvement strategies.
• Proven experience in partnering with development, design, and architecture teams to deliver new builds, remodels, relocations, etc.
• Proven ability to manage multiple priorities in a fast-paced, client-driven environment.

Preferred Qualifications

• Experience supporting enterprise-level or multi-site operations.
• Background in retail, food service, corporate services, or client-facing operational environments.
• Experience with operational performance metrics, reporting, and change management initiatives.

Core Competencies

• Strategic Thinking
• Operational Excellence
• Cross-Functional Leadership
• Business Case Development
• Data Analysis & Performance Measurement
• Communication & Executive Presence
• Innovation & Continuous Improvement
• Client-Centric Leadership
• Design, equipment & development

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely,click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Req ID: 1589230

Flik Hospitality Group

HILARIA KWAKUMEY

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