Infrastructure Administrator II

About Us

Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

Overview

National Debt Relief is seeking an IT Administrator II to join our growing Infrastructure team. This role is designed as a senior hybrid Systems/Network position supporting both areas of technology across on-premises and cloud environments. The IT Administrator II will take ownership of critical infrastructure systems and networks, ensuring high availability, security, and performance.

This individual will also serve as a technical escalation point, contributing to project delivery, automation initiatives, and process improvements. The ideal candidate is a versatile IT generalist with deep hands-on expertise in systems and network administration, capable of balancing operational reliability with forward-looking technical strategy.

Responsibilities

Systems Administration

• Administer and support Windows Servers across physical and virtual environments.
• Configure and install systems (hardware, OS, software, services) in alignment with organizational standards.
• Manage Active Directory/Entra, Group Policy, and related identity/security services.
• Administer Microsoft 365 services including Exchange, Teams, OneDrive, and SharePoint.
• Monitor and maintain backups, patch management, antivirus, and application deployment solutions.
• Create and maintain PowerShell scripts to automate operational and administrative tasks.
• Perform system backups, restores, and capacity/performance monitoring.
• Contribute to documentation, best practices, and operational procedures.

Network Administration

• Administer and troubleshoot routers, switches, firewalls, VPNs, and wireless infrastructure.
• Oversee and optimize network configurations within AWS and Azure, integrating on-premises and hybrid systems.
• Implement and enforce network security policies with Fortinet, Palo Alto, Netskope, and related tools.
• Monitor and analyze network health, proactively identifying and resolving issues.
• Configure routing, web filtering, and performance optimization for critical business applications.

General Responsibilities

• Physical installation and configuration of systems and network hardware.
• Collaborate with project teams to define technical needs, strategies, and implementation plans.
• Serve as an escalation point for Level 3 issues from IT Support and Infrastructure teams.
• Participate in technical research, evaluating new tools and recommending automation and efficiency improvements.
• Contribute to disaster recovery planning and execution.
• Maintain knowledge base articles and SOPs to support knowledge sharing and consistency.
• Participate in on-call rotation

Qualifications

Education & Experience

• Bachelor’s degree in IT, Computer Science, or related discipline preferred (or equivalent experience).
• 5+ years of proven hands-on experience in systems and/or network administration.
• Microsoft or Network certifications (MCP, CCNA, etc.) strongly preferred.
• Strong experience with Microsoft 365 administration and scripting (PowerShell).
• Demonstrated experience with both enterprise server and networking environments.
• Network Admission Control experience preferred.
• Call Center infrastructure experience is a plus.

Required Skills & Abilities

• Strong problem-solving, analytical, and troubleshooting skills across systems and networks.
• Ability to think strategically and execute in a fast-paced, high-demand environment.
• Proven ability to manage competing priorities and reprioritize as business needs change.
• Excellent communication skills with stakeholders at all levels.
• Collaborative and inquisitive nature with a willingness to challenge the status quo.
• Background in using a Helpdesk ticketing system
• Familiarity with ITIL processes and change management practices.

Benefits

Broadway Support Services is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

Our extensive benefits package includes:

• Law Benefits
• Private insurance
• Meal Subsidy
• Referral Program
• Transportation (Starting at 4:00 PM)
• Massive Growth Opportunities
• Continuous development
• Privileged location (City Center)
• Great Work Environment