Receptionist/Registrar

Overview

Position greets patients and new registrants, generates encounter forms for new registrants, patients and walk-ins. Codes and closes all visits and services. Manages and collects co payments, self-payments. Generates receipts, verifies registration billing information of patients, and obtains managed care insurance referrals. Schedules patient appointments, manages provider clinic schedule, reschedules missed appointments and maintain patient demographics.

Responsibilities

- Establish and maintain positive relationship with patients, visitors and other employees. Interacts professionally, courteously and appropriately with patients, visitors and other employees. Behave in manner consistent with maintaining and furthering a positive public perception of BronxCare Health System and its employees.

- Contributes to and participates in the Performance/Quality Improvement activities of the assigned department. Contribution and participation includes data collection, analysis, implementation of and compliance with risk management and claims activities, support of and participation in Continuous Quality Improvement (CQI) teams, consistent adherence to the specific rules and regulations of the BronxCare Health System (a) Safety and Security Policies, (b) Risk Management: Incident and Occurrence Reporting, (c) Infection Control Policies and Procedures and (d) Patient and Customer Service.

- Generate encounter forms for new registrants. Answer telephone in a professional manner. Make appointments and direct all other calls to appropriate parties.

- Collect payments and issue receipts; reconcile cash receipts; batch daily tally to Dept. of Finance, using established protocols

- Verify registration/filing information of established client to include managed care: EMEVS verification: member roster check and/or call to client insurance carrier. Encounter forms should reflect corrected client information; update clients’ demographic and insurance data at each visit. Mail copies of patients’ medical records to the appropriate departments.

- Create medical record for all new clients. Assure completion of financial waiver form; provide Advanced Directive information to include patient rights; distribute site-specific client information materials. Close encounter in the computer system. Retrieve and file client charts.

- Schedule client appointments in automated system, using the computerized appointment system; assign the correct type of appointment, i.e., new patient, urgent. Issue Metro-card to all eligible clients. Complete managed care and Medicaid transportation logs correctly.

- If applicable, ensures that consult reports are accurately sent to referring providers in a timely manner.

- Exhibit skills in typing and basic computer operations, i.e., ability to check and enter data in an Electronic Data Base System for patient data, previous transaction, medical record number, date of birth, etc.

- Ensures patient identification is verified at each patient encounter using name and DOB identifiers to ensure patient is registered correctly and duplicate records are not created erroneously.

- Courteous and helpful to all clients; both in person and on the telephone; assess client’s needs and answers client’s questions; take accurate and correct message.

- Demonstrate awareness of sensitivity to patient right, maintaining dignity of the patient. At all times, ensure client confidentiality.

- Demonstrate ability to remain flexible and to be cooperative with patients, staff and others; refers to supervisor as needed. Receive and greet patients in a timely and appropriate manner.

- Maintain orderliness and cleanliness of reception work area. Ensure the appropriate supplies and forms are on hand in sufficient quantity by notifying supervisor.

Qualifications

- 0-2 years’ medical receptionist experience required

- 0-2 years’ patient billing experience required

- High school graduate or equivalent

- Computer literacy, especially with scheduling and medical records software