Client Manager - Sustainability Auditor & Verifier

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Client Manager - Sustainability Auditor & Verifier

Location: United Kingdom

Working pattern: Home-based (travel to the office and client sites as needed)

Purpose of the Role

As the face of BSI, the role of the Auditor (Client Manager) is to work closely with BSI clients to help them improve their performance by assessing their systems and processes against BSI standards, regulatory requirements or voluntary standards. After each management system assessment, the Client Manager compiles a business report and presents it to the client. At the end of a data verification, the Client Manager creates and issues a verification opinion statement using BSI-owned templates or systems provided by the regulator.

Key Responsibilities & Accountabilities

• Verification as required by our clients in accordance with regulated schemes (e.g., UK ETS, EU CBAM), voluntary accredited schemes (e.g., ISO 14064-1 and ISO 14068-1) and specific audit protocols; verification of sustainability reports in accordance with ISSA 5000 and local reporting standards.
• Creation of verification opinions and issuing them to clients.
• Conducting independent technical reviews of verification work delivered by other members of the team.
• Delivery of audits for ISO 14001 / ISO 50001 and other complementary schemes.
• Recommend the issue, re-issue or withdrawal of certificates and report recommendations in accordance with BSI policy, procedures and prescribed timeframes.
• Prepare assessment reports and deliver findings to clients, ensuring clear understanding of assessment decisions and corrective actions where appropriate.
• Add value to clients through the assessment of their systems and processes against BSI requirements.
• Uphold BSI’s reputation through excellent planning, delivery, report writing and professional interactions with clients and key stakeholders.
• Demonstrate commercial acumen and a professional, engaging approach when providing feedback to clients.
• Lead assessment teams as required, ensuring team members are adequately briefed and quality of service is maintained.
• Establish effective client partnerships that support client satisfaction and opportunities for business development.
• Provide accurate and timely information to service teams and ensure client records and internal information are complete and up to date.
• Plan and schedule workloads effectively to maximise revenue-earning activity.
• Coach and support colleagues, including inexperienced assessors and new team members, as appropriate.
• Maintain and enhance appropriate professional qualification status in relevant disciplines.
• Actively engage with the Delivery Team, peers and key stakeholders to support continual improvement in line with BSI standards of Assessor Excellence.

Knowledge & Experience

Essential

• Third-party verification experience for regulated schemes (e.g., UK ETS).
• Third-party verification experience for Greenhouse Gas schemes (e.g., ISO 14064-1 and ISO 14068-1).
• Proven experience delivering audits against ISO 14001 and/or ISO 50001.
• Proven industry experience, knowledge or qualifications related to the area of expertise, with a minimum of 2 years’ work experience involving management systems in the required industry sector.

Desirable

• Assurance of sustainability reports based on reporting standards such as GRI.
• Knowledge of assurance standards such as ISAEE 3000, AA 1000 AS and ISSA 5000.
• Knowledge of EU CBAM.

Skills & Abilities

• Ability to manage large volumes of data and documentation systematically and accurately.
• Strong knowledge of greenhouse gas emissions, climate change, and technologies and techniques that can help reduce GHG emissions.
• Awareness of environmental issues relating to emissions, waste, water, biodiversity and resource consumption.
• Understanding of business operations to support appropriate interpretation of management system standards.
• Strong communication and presentation skills, including presenting assessment findings to senior managers and Directors.
• Ability to produce high-quality professional reports explaining technical issues and demonstrating added value.
• Strong administrative and organizational skills, with the ability to meet deadlines and manage customer expectations.
• Ability to respond quickly and accurately to queries raised during technical reviews of verification projects.
• Effective relationship-building skills with a personable and professional approach.
• Ability to work in a demanding, client-facing environment across different premises.
• Commitment to continuous professional development and keeping up to date with changes in business, industry, management thinking and assessment approaches.
• Good IT skills, including experience with Microsoft Packages.

Qualifications

• ISO 14001 or ISO 50001 Lead Auditor training and qualification.
• Knowledge and experience in relevant industries and activities, including Combustion, Power, Oil & Gas, Chemical, Metals, Mining & Minerals, Paper & Pulp, Construction, Transport and Waste.
• Degree in a relevant area.
• Training on Assurance of Sustainability Reports is desirable.

Personal Qualities

• Organised and self-motivated, with the ability to work independently from home and client premises.
• Strong interpersonal skills with the ability to communicate effectively at all levels.
• Proven negotiation skills and the ability to explain assessment findings to an organisation’s management.
• Strong emotional intelligence with the ability to adapt communication style to different situations.
• Business acumen and commercial networking are desirable.

Travel & Language Requirements

The scope of the position will typically cover clients within the locality of the role holder; however, some wider UK&I travel will be required, and potentially limited international travelThe role is home-based and includes both on-site and remote delivery.

What we offer: The base salary for this position starts from 52,000 GBP gross annually. BSI offers a competitive total reward package, flexible working arrangements, and ongoing training and development opportunities

*Please note: BSI is unable to provide visa sponsorship for this vacancy

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About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.

Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.

Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.

Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues - from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.